New Password – Password Reset – Lost Password – NOTHING Works

Hi @voicetoons,

We’ve stopped sending passwords in the new registration emails a long time ago due to security reasons.
Make sure that you have the latest 1.3.84 version of Ultimat member installed.
Users can still reset password with the reset password link.
Please go to the Ultimate member -> Settings -> Emails and find “Password Reset Email” section, make sure that email message contains {password_reset_link} and not “{password-reset-link}”.
If this doesn’t help try to reset email section by pressing “Reset section” button.

Regards.

Thank you so much for the quick reply. We have been able to send passwords from the standard password fields in the registration form until only Monday 5/22/17.

Here is our summary with UM as of today:
-version 1.3.84 (update plug-ins every day)
-deactivated and then re-activated plug-in 2x
-deactivated all other plug-ins didn’t help / no conflicts
-using only 1 reg form with assword field / password field confirmation

In Admin Approval Mode:
If in admin approval mode email is sent with NO password as stated.
If we use {password_reset_link} option in a sent email it loops back to login.
If we click on “password reset” it too loops back to login page.
If we click “forgot password” and user name is entered it loops to login.
<> NONE of these options now work and all use of password changes are broke.

In Email Activation Mode: (which is not what we want to use to approve)
If in email activation mode – NO email is sent to user after registration.
If we review and activate account in admin it only sends email activation if WE click RESEND email activation in admin panel.
Once user DOES finally get emailed activation, it shows green activation message BUT they have NO password to use unless they recall it during sign-up which no one ever can recall as we all know. lol

Please assist us as we are really unclear HOW users can receive their a password, HOW users can get email activation after registration, and WHY none of our password resets OR forgot password buttons work. This worked until Monday 5/22/17

* We have read on this forum that we are not alone as this is happening to many others. It makes no sense that a membership plug-in which we are dependent on with hundreds of users already and sign-ups daily can break in such as fashion.

* We use PP membership themes on some of our sites and passwords are being sent fine without any issues with new current versions of WP. So we are unclear as to why this is being blamed on WP no longer allowing “passwords” to be sent after reg anymore.

Kind of confused. :–) Not really advanced coders here so please help us fix these password sent, password resets, forgot password, email activation send issues.

NOTE: We have also just discovered that once inside a users account after login, if the users attempts to use “change password” it gives a 404 page not fond error. Very frustrated. :–(

Hi @voicetoons,

Can you please check you Password reset page in the Pages section, it should contain [ultimatemember_password] shortcode.
Please also go to the Ultimate member -> Settings -> Setup and make sure that you’ve assigned password reset page.

Regards.

Thanks you. yes :–) we are clear on that and have confirmed. Password reset has been addressed doing a FULL reset of all. Bummer as we had to rebuild all settings, emails, etc after. It only addressed password reset and email confirmation sent issues.

Thus still not working:
1) After user login attempts to use “change password” in user account returns a 404 page not fond error.

2) User attempts to update their account returns a 404 page not found error.

3) Admin clicks on link sent to review the new user profile returns 404 page not found error. e.g. https://www.vo101.com/user.html/tony (is this the right paths or is system giving wrong link?)

Thus profile update do not work – password change does not work – account update does not work. What has happened to UM?

Any additional input we are at a loss here? Be glad to share login to admin in private so you can have a look. Still can not resolve the issues above…and about to add 250 new users from our old PM3 course but can not until we can fix these bugs in UM. Thank you!

Hi @voicetoons,

Why do you have .html extension on the link you’ve provided “https://www.vo101.com/user.html/tony&#8221; ?
I think you may have some issues with your .htaccess file.
Please contact your hosting provider and ask them whether you have any errors in your error.log of your webserver or not.

Regards.

Thanks again. Yes that is the million dollar question about the user profile issue.

We have never been able to access profiles.

This does not address the password and account update issues. We have tested everything even cross checked files on ftp server and reset all sections. Yet we can not update accounts, or update passwords. 404 errors every time.

Please share what we can do to get past these account update 404 errors and password update errors. Our pass reset works but not updates of any kind.

Here is our .htaccess seems ok…or do you see something that conflicts with UM?

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

We found if we remove the .html from the test user path e.g. https://www.vo101.com/user/candy it then finds the page.

Yet if we click on the users profile / image circle it again redirects to /user.html/candy .. Give it a try. How can this be addressed or this path be fixed?

Thank you for your help.

UPDATE: we have found that this is the issue with ALL user updates, password changes and issues. The plugin is placing a .html after all. Yes we have permalinks set to post…

E.g. account.html/general account.html/password and user.html

RESOLVED! Seems there is a conflict with .html on pages. Obviously this plugin will add .html to all pages and paths in WP.

If you have this issue it is likely the same problem we had.

You must delete any “add html to pages” type of plugin, or it will rewrite your UM pages and give you 404 errors as it is looking for the wrong paths.

Thank you for the support.

So, @voicetoons, did you ever get the password reset to work or no? We have the same problem but can’t get to a fix. We’ve either got to fix or replace this plugin with something else. Have you found anything else that works in the place of Ultimate Members?

We found that it was a conflict with .html to pages plugin. Likely it is not your issue but might be another plugin. Also check all your settings. But we figured it out after weeks of testing every plugin for a conflict. be sure your pages ate NOT .html or you 301 any to .html ext.

Good luck….