New password link doesn’t arrive

So what one can do in such a case where OFFICIAL support should step in (I don’t think other users can work around my admin settings) and does not instead????

@fabthi, There is no official WordPress support. If you need someone to step into your dashboard and provide 1 to 1 support then you should consider hiring someone: https://jobs.wordpress.net

• This reply was modified 7 years, 8 months ago by Andrew Nevins.

Well, I know there’s no official support but……I’m not looking for help for customization issues or coding.
I mean, WP system is not giving me the chance to generate a new pw and access my admin area; even the cheapest website on earth grants you a password retrieve option.
I can’t believe WordPress can’t do this

I thought you said the email doesn’t arrive, but it sounds like you’re saying you don’t have the option to reset your password?

No, I said:
<….I clicked on the “Lost Your Password?” and added my mail address to receive the link to set up a new PW.>

After I added my email and hit Send, a message appeared telling me to check my email to find a mail message containing the link to create a new pw.
The problem in my case is that email never arrived (it’s already 3+1/2 hours ago since I asked for it) so I have no way to access my admin area because I don’t have a new password.
That’s why I’m saying this should be addressed by someone within WP….

• This reply was modified 7 years, 8 months ago by fabthi.