new page not displayed on mobile

  • Hello,
    I noticed that in an existing course where everything works normally for participants, if I add a page, it is visible on computer but not on mobile.
    On mobile, it requires logging in when you are already there and you return to the curriculum. If you click on the new page, it produces the same result… in a loop
    Can you check if there has been a change in the mobile version and indicate the solution.
    For information, Learnpress is at the latest version but I do not know if this problem existed in previous versions because I had not added new pages.
    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi oneill78,

    Thank you for reaching out to us.

    Could you please provide more details about the specific page where this issue occurs? Also, does this problem happen when the user is already logged in, or only when they are not logged in?

    This information will help us better understand the situation and provide an accurate solution.

    Looking forward to your response!

    Best regards,
    Brianvu-tp

    Thread Starter oneill78

    (@oneill78)

    Hello,
    Thank you for your feedback.
    The problem occurs when a new page is created in an existing training and when participants have already been registered for several weeks.
    When they are logged in, they access the training but the new page created is not accessible via smartphone.
    They can view the other pages created previously without problem.
    Thank you

    Plugin Support brianvu-tp

    (@briantp)

    Hi oneill78,

    Thank you for your response!

    Based on your description, checking this issue requires access to a logged-in account. However, due to forum policies, we are unable to request login credentials here.

    To help you further, we recommend that you create a free support ticket with the subject “oneill78 – new page not displayed on mobile” through our official forum.

    Please visit our support page and click on Support to create the ticket. Our development team will take a closer look and provide the best possible solution.

    Thank you for your understanding!

    Best regards,
    Brianvu-tp

Viewing 3 replies - 1 through 3 (of 3 total)
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