New Order “Tab” bug
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Hello dear Woocommerce Team,
before the last 2 updates, it was easy to create an order manually, adding some products with “add products” and then search the product I wanted, pressing the “tab” key to get to the quantity, and then press the “tab” key again to get to the next product I wanted to add by just typing in the name (then it started searching the product). But now the dropdown just opens but I can’t type in anything, so I have to click into the input field of the product I want to add. And that for each product. Is it possible that this might be a little bug from the last updates? It worked very good before.
Thanks for checking this.
Best regards,
Eric-
This topic was modified 3 years, 6 months ago by
PITCHEDsenses.
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This topic was modified 3 years, 6 months ago by
PITCHEDsenses.
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This topic was modified 3 years, 6 months ago by
PITCHEDsenses.
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This topic was modified 3 years, 6 months ago by
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Hi @ericodl,
It sounds like your theme or one or more plugins may be conflicting with the latest version of WooCommerce. The best way to determine this is to:
- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same behavior after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.
Reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Please make sure you have a backup in place of your site and database. If something goes wrong, it’s nice to know that you can restore your site to the previous state.
Thanks!
Hi Mirko P. ,
thank you very much for your fast reply!
I did exactly what you asked for. But the issue is still there.I switched to the twentytwenty Theme, all plugins deactivated, only woocommerce activated. I also deleted all browser cache etc.
I also tested different Browsers.The issue is still there.
With best regards,
EricHi @ericodl,
Thanks for getting back.
For further troubleshooting kindly provide us the following:
- System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
- Console tab: Right-click on the page or press F12 on the keyboard and select “Inspect” (this option will show up on most browsers). In the developer tools that will pop up you should see a “Console” tab. From there, please send us a screenshot of what’s being displayed using a tool like snipboard.io.
Thanks!
1) Here is the system status
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look-child/woocommerce/taxonomy-product_cat.php look-child/woocommerce/taxonomy-product_tag.php ### Action Scheduler ### Abgeschlossen: 639 Oldest: 2021-08-21 17:56:08 +0200 Newest: 2021-08-27 19:54:57 +0200 ### Templates ### Extended logging mode for Store Exporter Deluxe: ?Inactive?Turn on Logging mode Debugging mode for Store Exporter Deluxe: ?Inactive?Turn on Debugging mode Scheduled Export to FTP: ? 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2) No error logs available
3) in the console there is this:
https://snipboard.io/CSZzQG.jpg
Thanks for your help!
Hey @ericodl,
I have also run into this issue when using tab in the WooCommerce settings and orders. I’ve opened up an issue on GitHub about this so the developers can take a look at it. I’d suggest following along there.
https://github.com/woocommerce/woocommerce/issues/30607
Any developments will be posted there.
Thanks!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
- The topic ‘New Order “Tab” bug’ is closed to new replies.