new order – status changed but woocommerce_order_status_changed not fired

  • A few days ago something apparently changed in woocommerce or in my payment gateway (although neither had an update). Suddenly a new order does not generate a new order email to the customer.
    And this behaviour occurs on all my woocommerce powered sites.

    I researched the problem.
    The issue happens only when the customer returns from the payment gateway after a positively executed payment (visa, paypal, …). Basically: when the order status changes from pending to processing IN COMBINATION with returning from the gateway.

    In other cases (f.e. the status changes from ‘pending’ to ‘on-hold’ because the customer chose a deferred payment by manual bank transfer), the correct emails are sent without any problem.

    Things I have already checked:
    1) It’s not a mail server problem. The initial new order mail is actually not sent out by WP (I installed wp mail logging).

    2) Upon returning from the gateway, the order status is automatically and correctly changed from ‘pending’ to ‘processing’.

    3) But -weirdly- if I would then manually change the order status back from processing to pending + then again from pending to processing, the mail would be sent (and that is visible in the mail logs)

    4) I wrote a function.php snippet to explicitly trigger the mail to be sent when an order has its status changed to processing:

    function forcesendmail ( $order_id, $old_status, $new_status ){
  $order = new WC_Order($order_id);
    if( $new_status == "processing" ) {
	   WC()->mailer()->emails['WC_Email_Customer_Processing_Order']->trigger($order_id);
    }
}

add_action( 'woocommerce_order_status_changed', 'forcesendmail', 99, 3 );

    The code works BUT…
    a) it’s not triggered when returning from the gateway
    b) it IS triggered when I do the manual order status change to pending and then back to processing. (by the way, the mail is sent twice then. Which makes sense because this status change is also what happens in point 3) above)

    So, in summary:
    – upon returning from the payment gateway, woocommerce changes correctly the order status from pending to processing
    – but the woocommerce_order_status_changed hook seems not to be triggered
    – resulting in not triggering the new order mail to be sent

    Any ideas or suggestions ?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    This is a fairly complex development topic. I’m going to leave it open for a bit to see if anyone is able to chime in to help you out.

    I can also recommend the WooCommerce Developer Resources Portal for resources on developing for WooCommerce.

    You can also visit the WooCommerce Facebook group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

    Cheers!

    Thread Starter jazura

    (@jazura)

    Hello Gabriel,

    Thanks for the reply !

    I am a bit surprised that it seems to be an exceptional issue. Since it appeared quite suddenly and on all my sites at the same time, I would have imagined more people had the same problem.

    Maybe the title of this support post was not clear or catchy enough to attract attention from other people experiencing the same?
    Is there any way to change the title to “New Order mail not sent – woocommerce_order_status_changed problem”

    (or do I wait and repost it after some time ?)

    Best regards

    Peter

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi Peter ??

    This is strange, is this only happening with a specific payment gateway?

    Let’s check if there is an error on the WooCommerce Logs. So please, provide us the following:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

    Cheers ??

    Thread Starter jazura

    (@jazura)

    Hello Gabriel,

    It happens with both my regular payment gateway and with Paypal.

    Here is the system report from one of my sites that has the issue:

    
### WordPress Environment ###

WordPress address (URL): https://www.MYDOMAIN.COM
Site address (URL): https://www.MYDOMAIN.COM
WC Version: 4.9.2
REST API Version: ? 4.9.2
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
Log Directory Writable: ?
WP Version: 5.6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.17-MariaDB-log-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: wp_
Totale databasegrootte: 245.66MB
Database datagrootte: 145.08MB
Database index grootte: 100.58MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.20MB + Index: 0.09MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_upgrades: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.39MB + Index: 0.33MB + Engine InnoDB
wp_postmeta: Data: 8.52MB + Index: 1.84MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 0.70MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_snippets: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcuf_upload_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
wp_wc_order_stats: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfConfig: Data: 3.45MB + Index: 0.00MB + Engine InnoDB
wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfFileMods: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wp_wfHits: Data: 1.08MB + Index: 0.23MB + Engine InnoDB
wp_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfKnownFileList: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfLogins: Data: 0.36MB + Index: 0.13MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfStatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_multisafepay: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpml_mails: Data: 1.50MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

amn_exact-metrics: 1
attachment: 777
nav_menu_item: 39
nf_sub: 7
page: 33
popup: 1
popup_theme: 6
post: 1
product: 41
revision: 48
shop_coupon: 1
shop_order: 40
uni_cpo_option: 7
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (54) ###

ManageWP - Worker: door GoDaddy – 4.9.7
Query Monitor: door John Blackbourn – 3.6.7
WPML Multilingual CMS: door OnTheGoSystems – 4.4.9
404 pagina - je slimme aangepaste 404 foutpagina: door Peter Raschendorfer – 11.3.0
Advanced Custom Fields Multilingual: door OnTheGoSystems – 1.7.5
Autoptimize: door Frank Goossens (futtta) – 2.8.1
Better Font Awesome: door Mickey Kay – 1.7.4
Booster Plus for WooCommerce: door Pluggabl LLC – 5.3.7
Buttonizer - Smart Floating Action Button (Premium): door Buttonizer – 2.2.5
Calculated Fields Form: door CodePeople – 5.0.564
Klassieke editor: door WordPress-bijdragers – 1.6
Codefragmenten: door Code Snippets Pro – 2.14.0
Display PHP Version: door David Gwyer – 1.5
Duplicator Pro: door Snap Creek – 4.0.1.2
Duplicator Pro: door Snap Creek – 4.0.1.2
Enhanced E-commerce for Woocommerce store: door Tatvic – 2.3.6.1
Enhanced Media Library: door wpUXsolutions – 2.8.2
Max Mega Menu - Pro Addon: door megamenu.com – 2.2
Max Mega Menu: door megamenu.com – 2.9.2
MultiSafepay: door MultiSafepay – 3.8.0
Ninja Forms: door Saturday Drive – 3.4.34
Pages In Widgets: door Jayden Major – 1.9.4
PHP-compatibiliteitschecker: door WP-engine – 1.5.0
Post Duplicator: door Metaphor Creations – 2.22
Product CSV Import Export (BASIC): door WebToffee – 1.8.8
Re-add text underline and justify: door Brice Capobianco – 0.3
Really Simple SSL: door Really Simple Plugins – 4.0.7
Redirection: door John Godley – 5.0.1
Regenerate Thumbnails: door Alex Mills (Viper007Bond) – 3.1.4
Page Builder by SiteOrigin: door SiteOrigin – 2.11.8
SiteOrigin Widgets Bundel: door SiteOrigin – 1.17.11
Tracking Code Manager PRO: door IntellyWP – 2.0.0
Virtue/Ascend/Pinnacle Toolkit: door Kadence WP – 4.9.6
WC Speed Drain Repair: door WP Fix It – 1.3
Widget Logic: door WPChef – 5.10.4
Widgets for SiteOrigin: door WPinked – 1.4.7
WooCommerce Google Ads Conversion Tracking: door Wolf+B?r Agency – 1.8.13
Booster for WooCommerce: door Pluggabl LLC – 5.3.7
WooCommerce Multilingual: door OnTheGoSystems – 4.11.1
WooCommerce: door Automattic – 4.9.2 (update naar versie 5.0.0 is beschikbaar)
Wordfence Security: door Wordfence – 7.4.14
Yoast SEO: door Team Yoast – 15.7
WP Add Mime Types: door Kimiya Kitani – 2.5.8
WP Database Backup: door Prashant Walke – 5.7.1
WP Fastest Cache Premium: door Emre Vona – 1.5.9
WP Fastest Cache: door Emre Vona – 0.9.1.4
WP Mail Logging: door MailPoet – 1.9.7
WP-Optimize - Clean, Compress, Cache: door David Anderson
Ruhani Rabin
Team Updraft – 3.1.6

WPML CMS Nav: door OnTheGoSystems – 1.5.5
WPML Media: door OnTheGoSystems – 2.6.3
WPML Sticky Links: door OnTheGoSystems – 1.5.4
WPML String Translation: door OnTheGoSystems – 3.1.7
WPML Translation Management: door OnTheGoSystems – 2.10.5
WPML Widgets: door Jeroen Sormani – 1.0.6

### Inactive Plugins (3) ###

Broken Link Checker: door WPMU DEV – 1.11.15
Hustle: door WPMU DEV – 7.4.0
Plugins List: door David Artiss – 2.4.4

### Dropin Plugins (1) ###

db.php: Query Monitor Database Class

### Must Use Plugins (1) ###

ManageWP - Worker Loader: door GoDaddy –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Winkelbasis: #13 - /shop/
Winkelmand: #11 - /cart/
Afrekenen: #16 - /checkout/
Mijn account: ? Pagina niet ingesteld
Algemene voorwaarden: #20 - /terms-and-conditions/

### Theme ###

Name: Virtue
Version: 3.4.4
Author URL: https://kadencewp.com/
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema

WooCommerce Support: ?

### Templates ###

Overrides: virtue/woocommerce/archive-product.php
virtue/woocommerce/content-product.php
virtue/woocommerce/content-single-product.php
virtue/woocommerce/loop/loop-end.php
virtue/woocommerce/loop/loop-start.php
virtue/woocommerce/loop/price.php
virtue/woocommerce/loop/rating.php
virtue/woocommerce/loop/sale-flash.php
virtue/woocommerce/single-product/add-to-cart/external.php
virtue/woocommerce/single-product/add-to-cart/grouped.php
virtue/woocommerce/single-product/add-to-cart/simple.php
virtue/woocommerce/single-product/add-to-cart/variable.php
virtue/woocommerce/single-product/price.php
virtue/woocommerce/single-product/product-image.php
virtue/woocommerce/single-product/product-thumbnails.php
virtue/woocommerce/single-product/sale-flash.php
virtue/woocommerce/single-product.php
virtue/woocommerce/content-product_cat.php versie 2.6.1 is verouderd. De hoofdversie is 4.7.0
virtue/woocommerce/taxonomy-product_cat.php versie 1.6.4 is verouderd. De hoofdversie is 4.7.0
virtue/woocommerce/taxonomy-product_tag.php versie 1.6.4 is verouderd. De hoofdversie is 4.7.0

Outdated Templates: ?
					
					
						Leer hoe te updaten

### Action Scheduler ###

Voltooien: 113
Oldest: 2021-01-11 12:30:06 +0000
Newest: 2021-02-10 14:48:43 +0000

    And here is the error log from the last 2 days.

    2021-02-10T14:30:41+00:00 CRITICAL Uncaught Error: Call to a member function get_items() on boolean in /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php:1938
    Stack trace:
    #0 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-items.php(75): WC_Order->get_qty_refunded_for_item(3895)
    #1 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/home/drt12677…’)
    #2 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(3247): wc_get_template(’emails/email-or…’, Array)
    #3 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-details.php(56): wc_get_email_order_items(Object(Automattic\WooCommerce\Admin\Overrides\Order), Array)
    #4 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/ho in /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php op de lijn 1938

    2021-02-09T05:22:51+00:00 CRITICAL Uncaught Error: Call to a member function get_items() on boolean in /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php:1938
    Stack trace:
    #0 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-items.php(75): WC_Order->get_qty_refunded_for_item(3880)
    #1 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/home/drt12677…’)
    #2 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(3247): wc_get_template(’emails/email-or…’, Array)
    #3 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-details.php(56): wc_get_email_order_items(Object(Automattic\WooCommerce\Admin\Overrides\Order), Array)
    #4 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/ho in /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php op de lijn 1938

    2021-02-09T16:33:25+00:00 CRITICAL Uncaught Error: Call to a member function get_items() on boolean in /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php:1938
    Stack trace:
    #0 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-items.php(75): WC_Order->get_qty_refunded_for_item(3886)
    #1 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/home/drt12677…’)
    #2 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(3247): wc_get_template(’emails/email-or…’, Array)
    #3 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-details.php(56): wc_get_email_order_items(Object(Automattic\WooCommerce\Admin\Overrides\Order), Array)
    #4 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/ho in /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php op de lijn 1938

    2021-02-09T18:18:02+00:00 CRITICAL Uncaught Error: Call to a member function get_items() on boolean in /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php:1938
    Stack trace:
    #0 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-items.php(75): WC_Order->get_qty_refunded_for_item(3892)
    #1 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/home/drt12677…’)
    #2 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(3247): wc_get_template(’emails/email-or…’, Array)
    #3 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/templates/emails/email-order-details.php(56): wc_get_email_order_items(Object(Automattic\WooCommerce\Admin\Overrides\Order), Array)
    #4 /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include(‘/ho in /home/drt12677/domains/MYDOMAIN.COM/public_html/wp-content/plugins/woocommerce/includes/class-wc-order.php op de lijn 1938

    These are indeed the time stamps of when the orders came in and the issue happened.

    Moreover, I noted in my initial message that some cases (f.e. the status changes from ‘pending’ to ‘on-hold’ because the customer chose a deferred payment by manual bank transfer), the correct emails are sent without any problem. I had one such order on 9/2/21. For that order, there is no mentioning in the above error log.

    So, most probably, above are indeed the errors for my problem !

    It would be really great if this helps !

    Best regards

    Peter

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘new order – status changed but woocommerce_order_status_changed not fired’ is closed to new replies.