New order, other mails

  • Resolved danne1

    (@danne1)


    1 month, 1 week ago

    The mails from woocommerce is using the default woocommerce mails and not the designed mails.
    I dont know why its not using your function.

    I tried clearing cache, deactivate all other plugins including this one, we got no other template.

    It works when I preview, or going through woocommerce orders > Sending email again
    Also using preview woocommerce emails plugin

    • This topic was modified 1 month, 1 week ago by danne1.
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  • Plugin Support Eze

    (@chieze)

    Hi @danne1,

    It sounds like the issue you’re experiencing could be related to how WooCommerce is processing the email triggers, rather than the Kadence WooCommerce Email Designer itself. Since your designed emails work when previewed or when resending an email from WooCommerce Orders, but not for initial email sends, this suggests that the emails are being processed differently during the first send. However, I am unable to replicate this issue on my website.

    To troubleshoot this:

    1. Clear WooCommerce Template Cache. See how here.
    2. If your hosting provider uses server-side caching, you might need to flush this cache as well. You can usually do this from your hosting control panel, or you can ask your hosting provider to clear the cache for you.
    3. Switch to a default theme like Twenty Twenty-Three temporarily and place a test order to see if Kadence’s emails work properly. This will rule out any theme-related conflicts.

    See more troubleshooting steps:
    https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

    I hope this helps!

    Cheers,
    Eze

    Plugin Support karlalevelup

    (@karlalevelup)

    Hi?there!

    Just checking in on this topic. Do you still need assistance here?

    If you’re all set, we’ll proceed to marking this topic as resolved. If you still need help, just reply to this conversation and we’ll stay with you until everything is resolved.

    Thanks!

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