New order numbers created, product cost changed

  • Resolved rusticartistry

    (@rusticartistry)


    4 years, 1 month ago

    I exported orders from my live site to the staging site that will soon be replacing it. The orders now have a different number, and the price of the items has been changed to $1.00, with a discount for the remainder.
    Order 13246 is now 13390 and item price went from $85 to $0 x 0 qty. Total $1 $84 discount.

    Also some orders that were marked as completed are now showing as Processing.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @rusticartistry,

    If the ID of the orders that you are trying to import is already used on the site for other posts(eg: products, image,..etc) then the orders will be imported with a new order number and ID.
    Please share with us the CSV file with which you are importing the orders so that we can check it. You may please sent it to us via support.

    Thread Starter rusticartistry

    (@rusticartistry)

    Just tried to send you the CSV file requested via your support link and was denied with this message: Website FirewallBack to sucuri.net
    Access Denied – Sucuri Website Firewall
    If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue.

    Block details:
    Your IP: 71.125.84.108
    URL: https://www.webtoffee.com/wp-admin/admin-ajax.php
    Your Browser: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.121 Safari/537.36
    Block ID: EXPVP5
    Block reason: Exploit attempt denied by virtual patching.
    Time: 2020-10-01 11:04:38
    Server ID: 14005

    Plugin Author WebToffee

    (@webtoffee)

    Hi @rusticartistry,

    We will look into the firewall issue and do the needful. Meanwhile, please send the CSV file to [email protected].

Viewing 3 replies - 1 through 3 (of 3 total)
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