New order numbers are not in sequence

  • Resolved Vishal Lohar

    (@vlohar08)


    2 years, 4 months ago

    Hi,
    I read all the other similar topics and setting the time to UTC didn’t help.
    In plugin settings, I have set the order number length to 6 but still, new order numbers are of 9 digits.

    I can’t even change the plugin settings bcoz when I save it redirects me to a 524 timeout error after some time.
    But when I deactivate and activate the plugin again, all the old order numbers get fixed but still, new numbers are generated in 9 digits.

    Image – https://ibb.co/FbNVF4d
    Please fix this immediately.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @vlohar08,

    Thanks for reaching out.

    We are sorry for the inconvenience caused. However, we were not able to replicate the issue when we tested the scenario on our end. It seems like a site-specific conflict. Could you please share your WooCommerce system status report (WooCommerce>status>system status report) to have an initial understanding of your system environment? If you have any privacy concerns, you can share the screenshots via this link.

    Thread Starter Vishal Lohar

    (@vlohar08)

    Submitted the Woocommerce system status.
    The ticket number is 44202.

    Also, I made a clone of my site and disabled all plugins except few but the issue was not resolved.

    Active Plugins:
    Elementor
    Elementor Header & Footer Builder
    Essential Addons for Elementor
    Flexible Shipping
    Payment Plugins
    Woocommerce

    And, I downgraded the Sequential order plugin to 1.4.6 and everything was working perfectly with all the plugins activated.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @vlohar08,

    Thanks for sharing the information.

    We have identified and fixed the issue in the latest version (v1.4.8) of our plugin. Kindly follow the below-mentioned instructions to fix the issue on your site.

    Instructions:

    1. Copy this code snippet to your active theme’s functions.php
    2. Deactivate and delete the existing Sequential Order Numbers for WooCommerce plugin.
    3. Remove the previously added code in step 1 from the functions.php. (Important)
    4. Install and activate the latest version of the plugin (v1.4.8).

    Try this out and let us know how it works.

Viewing 3 replies - 1 through 3 (of 3 total)
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