New order & number of sites

  • Resolved martinbeasnunez

    (@martinbeasnunez)


    4 years, 10 months ago

    Hello,
    I would like to know:

    1) When creating a new order in woocommerce a new ticket is created in zendesk?

    2) I have 4 sites in the same zendesk account, should I buy 4 accounts? (zendesk allows me only 1 site url per zendesk account)

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  • Hello,

    Thanks for reaching to us.

    1. When creating a new order in woocommerce a new ticket is created in zendesk?
      => No, it will not create new ticket in zendesk on new order placed in woocommerce, it is used to show the latest 5 orders from WooCommerce of the requester on Zendesk.
    2. I have 4 sites in the same zendesk account, should I buy 4 accounts? (zendesk allows me only 1 site url per zendesk account)
      => Our App supports one WooCommerce store per zendesk account, yes you need to buy 4 different Zendesk account to connect 4 different WooCommerce store

    With Regards,
    MakeWebBetter

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