New order emails not sent to multiple recipients

  • Resolved JohnBoone

    (@johnboone)


    3 years, 12 months ago

    Hello,

    We have defined 5 comma-separated recipients for New order emails.

    Since version 5.0, New order emails are sent to the first recipient only, other users do not receive the email anymore.

    Everything worked fine up to now but 5.0 introduced that bug. Note that reverting to 4.9.2 make it work again so it can’t be attributed to anything else than Woocommerce.

    Thanks for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @johnboone!

    It may very well be another plugin, not fully compatible with the recent core release, invoking the issue.

    Please see: https://github.com/woocommerce/woocommerce/issues/29107

    Cheers!

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @johnboone,

    We’ve not heard back from you in a while so we were just checking if you were able to make some progress with the issue. As mentioned in the GitHub thread above, it is most likely a WPML issue, not a WooCommerce one.

    Therefore, if you’re using WPML, you can reach them via their support forum for further assistance: https://wpml.org/forums/forum/english-support/

    If you’re not using WPML, please share a copy of your site’s System Status. You can find it via WooCommerce > Status.

    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @johnboone,

    Just a heads up, I’ll go ahead and mark the thread as resolved since it’s been inactive for a bit.

    Hopefully, you were able to get assistance from WPML.

    If you have further questions, please feel free to create a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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