New Order Emails Not Coming Through?

  • Resolved tylertricounty

    (@tylertricounty)


    6 years, 4 months ago

    Hello,
    I’m having a problem with emails through Woocommerce new orders. When I originally started using it no emails would come through to my personal email [email protected], so I was using my Gmail account and it was working fine. For some reason now no emails are going through at all. I don’t see any plugins that would be causing the problem. Has anyone else had trouble with this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Orry F. a11n

    (@orhanf)

    Hey there,

    Have you done any particular change on your site since the last time that this has worked for you?

    One thing that you could look into is to check under WooCommerce -> Settings -> Emails and see if everything is set up properly on that end.

    Another thing would be trying to issue a dummy password reset request for your account while you’re logged out, just to see if you get any email at all from your WordPress install.

    I hope that helps!

    Thread Starter tylertricounty

    (@tylertricounty)

    Hey @orhanf
    I haven’t done anything that I think would mess with emails but I did test like you said to try and reset my password and the reset comes through to Gmail spam but not to my personal email.

    Thread Starter tylertricounty

    (@tylertricounty)

    I found a solution using WP Mail SMTP. I set up a Google API and my site now sends through my gmail account and sends to all emails including my personal.

    Plugin Support Yuki K a11n.

    (@yukikatayama)

    Automattic Happiness Engineer

    Hi @tylertricounty,

    Great to hear! And SMTP provider should help with emails ??

    For any further info for others who come here, there’s this doc on email troubleshooting: https://docs.woocommerce.com/document/email-faq/.

    Closing this thread for now.

    Cheers,
    Yuki

Viewing 4 replies - 1 through 4 (of 4 total)
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