• Resolved harryf98

    (@harryf98)


    Some new order Messages are rejected with “550 Subject contains invalid characters.” the reply-to email has non-ASCII characters, which is not allowed by the RFC. To include non-ASCII characters in subjects, the subject is required to be properly encoded (e.g. with UTF-8).

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @harryf98 ,

    If possible can you please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thread Starter harryf98

    (@harryf98)

    Thank you.
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    Hi @harryf98

    Thanks for reaching out!

    I understand that some new order messages on your site are rejected with “550 Subject contains invalid characters” in them, correct?

    
    Custom Emails for WooCommerce Pro: by WPFactory – 1.7.0
    

    Checking your site’s System Status Report above, I can see that you have this plugin enabled on your site. Can you please try to disable this plugin, create a test order and see if this works?

    Otherwise, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled, create a test order again and see if this resolves the issue.

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Hi @harryf98

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘New Order Email rejected “550 Subject contains invalid characters”’ is closed to new replies.