“New order email” not showing ordered items anymore

  • Resolved Soulstudio

    (@soulstudio)


    6 years, 7 months ago

    Hi,

    My client reported to me that new order email notifications are not showing ordered items anymore.

    We were using the default email template and never changed it. I assume that there was some change with the latest Woocommerce update?

    Anyway, how can I make it work again? Is there any “checkbox option” for it or do I need to edit the email template?

    Also, is there any official code snippet for it on your website (in case I need to edit the template)?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Soulstudio

    (@soulstudio)

    UPDATE:

    The email template seems to be fine. In fact, thead (product/price/quantity) is shown in email notification but tbody is empty.

    I tried with PHP 5.4 and 7.1. I also disabled ALL plugins except WC and the problem is still there.

    My WP, WC and all of the plugins are up to date.

    Thread Starter Soulstudio

    (@soulstudio)

    The issue is related to usage of “woocommerce_new_order” hook in my functions.php file.

    • This reply was modified 6 years, 7 months ago by Soulstudio.
    Thread Starter Soulstudio

    (@soulstudio)

    Solution was to use “woocommerce_checkout_order_processed” instead of “woocommerce_new_order”. ??

Viewing 3 replies - 1 through 3 (of 3 total)
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