New Order email not received

  • Resolved lnkinch

    (@lnkinch)


    5 years, 3 months ago

    New Order Emails sent to several admins are not getting received. The box is checked to enable this email. I have an email log where I can see the new orders get sent without error. I have set up WP MAIL SMTP to go through my web hosting. The problem is intermittent, i.e. works fine for some period and then breaks. Contact form and all other woocommerce emails going to the same admins work fine all the time. The orders are getting processed for payment with square.

Viewing 3 replies - 1 through 3 (of 3 total)

  • This doesn’t perfectly match your symptoms, but those kinds of problems are *usually* due to the host’s email service not being properly configured for your domain, or getting a bad reputation because of other users sending spam. Then the receiver’s mail providers may periodically block the incoming mail in ways that are hard to identify.

    To see if that’s a plausible explanation, you could run the host’s mail server through https://mxtoolbox.com/ and send a test email to https://www.mail-tester.com/. Or an easier approach (if you’re not sending a ton of email) is to use the free tiers of services like Mailgun, Mailjet, or SendGrid. They’ll be better-configured than 95% of host-provided mail servers.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey @lnkinch,

    We have a good Email FAQ document on WooCommerce.com which details how to test mails and setup an SMTP provider if you find emails are being sent but not received.

    https://docs.woocommerce.com/document/email-faq/

    We hope this helps.

    Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    We haven’t heard from you in a while so I’ll be marking this thread as resolved.

    Feel free to open a new thread and link to this one if you have further questions though.

    Have a wonderful day ahead!

Viewing 3 replies - 1 through 3 (of 3 total)
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