NEW Order email not being sent to customer and admin

  • Resolved kostantinoskart

    (@kostantinoskart)


    1 year, 1 month ago

    Hello,
    I have a problem with your plugin by not sending any email when a pre-order is placed from the customer. Also, the email is not even coming to the store admin.

    I searched everything I could but I’didint find a solution to this problem!
    Can you help?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Niloy

    (@im_niloy)

    Hi,

    which payment gateway you are using and can you confirm the customers are redirected to the thank you page after placing the orders?

    Thread Starter kostantinoskart

    (@kostantinoskart)

    Hello Niloy,
    I’m using the cardlink official payment gateway.
    Yes, after the payment is resolved then it redirects successfully to the Thank you page.
    More info about the plugin on https://github.com/Cardlink-SA/woocommerce-cardlink-payment-gateway/

    Thank you for your quick response.

    I have the same problem. Pre-order emails are not sent

    Plugin Support Niloy

    (@im_niloy)

    Hi @og-s ,

    please create a new topic with the system status report so our team can verify it.
    select the menu:?WooCommerce → Status. Then click on the?Get system report?button.

    Thread Starter kostantinoskart

    (@kostantinoskart)

    Hello Niloy,
    Any updates on the problem?
    Thanks.

    Plugin Support Niloy

    (@im_niloy)

    Hi @kostantinoskart

    We are working on it , we will inform you when we have any updates.

    Thread Starter kostantinoskart

    (@kostantinoskart)

    Hello Niloy, could you please provide a quick update on the bug’s status?
    I am approaching a deadline here and I dunno how to solve this issue.

    Plugin Support Niloy

    (@im_niloy)

    Hi @kostantinoskart

    We tried to test it in our local development server but unfortunately, the cardlink sandbox always declined the test card to complete the order.

    We have a patch for this, but we can’t test it until the test card works.
    Please test this version and let us know if the email notification works.

    https://www.dropbox.com/t/Ob2gUkBSvz2eJbCL (link expires in 7 days)

    • This reply was modified 1 year, 1 month ago by Niloy.
    Thread Starter kostantinoskart

    (@kostantinoskart)

    I’ve been testing the plugin for the last day with over 100 test orders through the payement gateway.

    Emails are NOT always sending. Some of them werereceived but many of them have not been send.

    And I cant really understand what’s the problem.

    In the past I’ve connected some paymenent gateways with CARDLINK and this page with test cards was really helpful – https://developer.cardlink.gr/documentation_categories/test-cards/#Test-Cards-3DS2

    What else can I do to help you solve this?

    Thanks.

    Plugin Support Niloy

    (@im_niloy)

    @kostantinoskart Could you please share the payment gateway settings with us? We would like to replicate it on our end.

    Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello,

    As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new topic, if you continue encountering issues or reopen this topic; we’d be happy to assist. Thank you!

    – Best Regards

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘NEW Order email not being sent to customer and admin’ is closed to new replies.