New Order Email Alert

  • Resolved sadeeqtraders

    (@sadeeqtraders)


    3 months, 3 weeks ago

    I wan to send Email Alerts for New Order to customers. Currently in Woocommerce Email Settings, New Order Alerts are being sent to my admin email address.

    This field required email address, while each order have separate email address of the customer.

    Please suggest me how i can send New Order Alerts to customers.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Stef

    (@serafinnyc)

    Hello @sadeeqtraders Can you take a screenshot of all your email settings please? That’ll help us better advise you.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello ??@sadeeqtraders,

    Thanks for reaching out.

    To send new order alerts to your customers, you should configure the ‘Processing Order’ email, not the ‘New Order’ email.

    The ‘New Order’ email is designed to alert the store admin about new orders, while the ‘Processing Order’ email is designed to notify customers when their order is being processed.

    Here are the steps to set this up:

    1. Go to WooCommerce > Settings > Emails.
    2. Scroll down to find the ‘Processing Order’ email and click on ‘Manage’.
    3. Ensure the ‘Enable this email notification’ box is checked.
    4. Save changes.
      You may learn more on emails from our detailed guide here.

    Let us know if this helps.

Viewing 2 replies - 1 through 2 (of 2 total)
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