new order confirmation sending twice

  • Resolved emyvyn

    (@emyvyn)


    4 months, 3 weeks ago

    For the past 48 hours order confirmations are being sent out twice to myself and twice to the customer. I haven’t changed anything, Google worspace say it’s not a problem on their end. I can’t see any settings that would be triggering multiple emails to be sent out.

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  • Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @emyvyn!

    Thanks for getting in touch!

    Please note, that the WP Mail SMTP plugin doesn’t trigger email sending itself. It just bridges a connection between your WordPress site and your chosen email mailing service.

    For example, you have a contact (or order) form on your website -> the user submits it -> sending of the notification email about the submission is triggered on the form (or other) level plugin -> this email goes to the WP Mail SMTP plugin -> WP Mail SMTP plugin routes this email to the mailer -> mailer will send and deliver it further.

    You can enable the Debug Email Sending option (please, take a look: https://a.supportally.com/i/e1cJPW) to figure out who initiates sending of these duplicated emails -> reproduce the issue -> check the backtrace of the “original” and “extra” emails (please, take a look: https://a.supportally.com/i/M8FUBs).

    You can also share these backtraces with us so we can help to find out the initiator of the duplicate email.

    Kind regards,

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