• Resolved Augusto Gentile

    (@agugentile)


    Hi there,

    I had an issue where the new order emails where not fired to the admin.
    The customers emails worked fine as I was using WP-SMTP.

    I found a solution thanks to @cleancoded. As he said:

    Use an email with a different domain as your recipient
    In some cases, your notifications issue may only be one sided (your customers are getting notifications for their orders as expected, but you are not getting notifications). This happens sometimes when the sender and recipient email addresses have the same domain ([email protected] sending emails to [email protected]). The easiest solution for this is to use an email with a different domain as your recipient email.

    To update this, go to WooCommerce > Settings and click the “Emails” tab. Select the email notification you are trying to fix. Change the recipient email address to another on a different domain. For the example above, you could update to [email protected]. Scroll down and click Save Changes. See if that notification works now.”

    Does anyone know how to fix this instead of updating the email?

    Thanks

    The page I need help with: [log in to see the link]

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  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    This is something that the hosting provider would need to look into as the underlying issue is based on the server configuration – it’s not something that the software (i.e. WooCommerce in this case) would have any direct control over.

    Another alternative to the solution above is to make use of a transactional email server instead. This will essentially re-route emails from being sent by *your* hosting server to one that’s dedicated to sending emails. For a list of transactional email services, have a look at the following guide: https://gretathemes.com/free-transactional-email-services/

Viewing 1 replies (of 1 total)
  • The topic ‘New Order Admin Issue’ is closed to new replies.