New option in dropdown not saving in profile edit

  • Resolved scvhqit

    (@scvhqit)


    1 year, 11 months ago

    When adding a new option to select in a dropdown field in a previously used form when editing, the new item shows on the backend edit of the the user profile. You can select the new item, but when you save the profile page the new item selected isn’t reflected on the saved profile page. You can select all of the old previous selections in the dropdown and when saved they show on the saved profile page.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • @scvhqit

    I tried to add select options in different ways to the dropdown both adding as the first and last option but it works OK in all cases when the user is editing in the frontend.

    You may have a Form conflict with another plugin or your theme, try to do a conflict test as explained in this guide:

    https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test

    @scvhqit

    Have you seen this guide about UM dropdown issues:

    https://docs.ultimatemember.com/article/1764-fix-dropdown-field-functionality

    Thread Starter scvhqit

    (@scvhqit)

    Did the conflict test. No conflict with plugins or theme. Added the code snippet and no change. Your plugin works fine and has for over a year, until I go to edit the form field. The field saves the dropdown item added. It shows in the edit page of the profile and lets you select the new item. It just doesn’t save. Old legacy items in the dropdown selecting different ones save as they’re supposed to.

    Thread Starter scvhqit

    (@scvhqit)

    I finally figured it out. Your code is wonky. If you copy and past anything into the dropdown when editing the form, it will show up on the front end when editing the profile but after selecting it and saving, the system won’t save it. You have to type everything out inside the form dropdown field when editing, then everything works as it is supposed to.

    Plugin Support andrewshu

    (@andrewshu)

    Hello @scvhqit

    Sorry for the late answer. Have you solved this problem?
    Please let me know if you need our help.

    Thank you.

    Thread Starter scvhqit

    (@scvhqit)

    see the last comment. There’s something wrong with the code that won’t let you paste the choices in the dropdown but if you type them out everything works.

    Plugin Support andrewshu

    (@andrewshu)

    Hello @scvhqit

    Sorry for the late answer. I can’t reproduce this issue. Could you send some screenshots (please erase or blur all data that is confidential on the screenshot) or describe more details?

    Thank you.

    Plugin Support andrewshu

    (@andrewshu)

    Hi @scvhqit

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 8 replies - 1 through 8 (of 8 total)
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