New multisite, subdomain dashboards result with 404 PAGE NOT FOUND

  • Hi! Thank you in advance for helping me, I’ve checked out many blogs and websites to try and fix this issue and I can’t understand why it is still happening?!

    I set up a multisite yesterday (https://kumoninfo.info) as well as 2x subdomains (https://student.kumoninfo.info and https://office.kumoninfo.info).

    I want the root domain kumoninfo.info to be a basic website that the public can see, a couple of menu items for visitors to watch videos as well as a login page. When users login, I want them to be redirected to either the students.kumoninfo.info dashboard or the office.kumoninfo.info dashboard depending in their login details (whether they are student, teacher or office staff).

    So I also set up a wildcard DNS for the subdomains, (*.kumoninfo.info) and initially both subdomains worked! However, when I tested the subdomains later and tried to go to their dashboards, I received a server error (500).

    Today, I deleted the whole thing and started again. When I set it up, it worked again and I installed Unyson plugin and Woffice Theme (it says in the instructions to install Unyson first for multisite sites). When I went to install the theme on the subdomains, I went to their dashboards and instead of it working, I received the message (404 PAGE NOT FOUND).

    Do you know what could be wrong?

    Also, do you think this is the right way to configure what I am trying to achieve with my multisite and subdomains?

    Thank you,

    Lizzay ??

    (https://kumoninfo.info)
    https://alkaweb.ticksy.com/article/4499/

Viewing 3 replies - 16 through 18 (of 18 total)
  • Thread Starter lizzaycanters

    (@lizzaycanters)

    Hey jkhongusc,

    It worked for a while, then for some reason when I tried to go into the dashboard of the subdomains, I got the same error message 404 PAGE NOT FOUND.

    IMO, you did some cpanel configurations for student.kumoninfo.info and office.kumoninfo.info that are incorrect. I would remove those.

    It looks like your wildcard DNS is working right. I use the same test to see if wildcards work:
    (this works) https://kumoninfo.info/readme.html

    Now I try that with made up subdomains:
    (this works) https://blah.kumoninfo.info/readme.html
    (this works) https://blah2.kumoninfo.info/readme.html

    This tells me that your wildcard DNS is setup correctly and is ready to be used in WP. student and office are configured wrong… must remove those settings

    Thread Starter lizzaycanters

    (@lizzaycanters)

    Ok, so I just deleted the Unyson plugin that I uploaded.

    Result: office.kumoninfo.info works!!
    Result2: student.kumoninfo.info still receives 404 error! ??

    What the? All subdomains point to root directory -> public_html

Viewing 3 replies - 16 through 18 (of 18 total)
  • The topic ‘New multisite, subdomain dashboards result with 404 PAGE NOT FOUND’ is closed to new replies.