New Items Not Syncing – No ID per Microdata

Hi @ashleyngold

Thanks for reaching out!

An additional cause of a product (especially variable product) isn’t synced properly to the Facebook catalog is that when we create a global product attribute and the attribute name contains a disallowed character :.

If we use the global attribute name that contains such disallowed character in the variable product Product data > Attributes tab when we publish or update the product, the product variations Facebook metadata are broken.

Hope this helps!

Thank you so much! This is very helpful. I didn’t have any colons in my attributes, but I did have parentheses. I have removed those. Do I need to remove dashes (-) as well?

You are welcome @ashleyngold . Could you share an example of an attribute value, that contains dashes, please?

For example, a value like the following, without spaces and/or other special characters (e.g. woo-dfsdc3), or otherwise?

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Here is what some attributes look like from the product page. Is this acceptable or do they need to be modified? Surely they should be readable and not in a-format-like-this?

• This reply was modified 1 year, 9 months ago by ashleyngold.

Hi,

I noticed that “<strong>a required field is missing: id.</strong>“

You can recheck your product and make sure it has all information relevant based on https://woocommerce.com/document/facebook-for-woocommerce/#how-to-manage-your-woocommerce-catalog, be sure that the product is not virtual, as Facebook policy does not permit Virtual products.

Then you can run a manual sync: https://woocommerce.com/document/facebook-for-woocommerce/#catalog-syncing and let us know the results.

Hope this helps.

Thanks for those links. Unfortunately, it’s still not working. I have all the information and the product is not virtual. It is print on demand and was created through Printify. However, I have other Printify products that have synced successfully, so I’m not sure what the difference is.

Hello @ashleyngold,

Thanks for those links. Unfortunately, it’s still not working. I have all the information and the product is not virtual. It is print on demand and was created through Printify.

If I understand this correctly, some variation products are not syncing with Facebook.

When syncing a variation product every variation field needs to have an attribute, in other words, no attribute should be left to “Any Attribute” as shown in the screenshot below (variation #78).

Link to image: https://d.pr/i/rn80Bs

You can find this mentioned in the documentation: https://woocommerce.com/document/facebook-for-woocommerce/#variable-products-variants

Can you please check if that was the problem in your case?

Look forward to hearing back from you.

Thank you. I checked and all variations have specific sizes and colors. Something I have noticed, though, is for other similar products that have synced to Facebook, it often tells me the size is missing, even though they are specified in WooCommerce. I always have to manually update those within Facebook.

Hi,

For better assistance, it would be great if you please share a copy of your site’s System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

And a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks.