new install “setup Wizzard” not working?

Just an update…
I tried it with another install on a subdomain still nothing…

Then I went to a different domain name account added a new install on a subdomain and it did work
came back to first domain, still doesn’t work
could this possibly be due to a DNS change?
the site we are rebuilding had lightspeed
but I changed back to my server DNS at least 4 hours ago

It’s really the only thing I can think of

Hi @signherea ,

I am sorry that you are facing an error while going through the setup wizard in WooCommerce Please make sure that you meet the minimum WooCommerce server requirements: https://woocommerce.com/document/server-requirements/#section-1.

Sometimes DNS propagation can cause this type of issue. This can happen if recent changes to your domain settings haven’t fully updated across the internet yet. You can check the status of your DNS propagation using this tool: https://dnschecker.org/.

In addition to verifying DNS propagation, try performing a hard refresh on your admin page to ensure you’re loading the most updated content. You can do this using the following shortcuts:

• Windows/Linux: Ctrl + Shift + R
• Mac: Cmd + Shift + R

If you have any server-side caching tools (such as Lightspeed Cache or Varnish), please clear those as well. Server-side caching can sometimes store outdated data that interferes with functionality.

It would also help us to review your current System Status Report to gain more insight into your setup. You can find this report in your WooCommerce dashboard by going to WooCommerce > Status. From there, please select Get system report and then Copy for support.

If there are any fatal error logs, please share those as well. These can be accessed under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it into a Code block in your reply or use pastebin.com and share the link with us.

Thanks for your patience and cooperation in this matter!

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there is nothing in “logs”

I also show only green checks on dnschecker

This is on a server that hosts I’d guess at least 20-30 other WP sites, so I know the resource are fine, and I’ve installed 2 more since then on DIFFERENT domains with no issues at all, this domain is just a mess it seems

Hi @signherea ,

Thanks for sending over the system status report! Everything seems in order for the most part, but there’s a point we could check.

First, let’s start with something simple, try to clear your browser cache to rule out any browser related visual issues.

If that doesn’t solve the issue, I see you’re using the new default theme, “Twenty Twenty-Five.” As a test, try switching to a theme like “Storefront” or “Twenty Twenty-One,” which are known to work well with WooCommerce.

To switch your theme:

1. Go to Appearance > Themes in your WordPress dashboard.
2. Activate the “Storefront” theme or another default WordPress theme.
3. Then, try accessing the WooCommerce setup wizard again.

I also show only green checks on dnschecker

For the DNS, I can see that when I visit your site, https://artlithographs.com, it loads properly and shows a “coming soon” page. So there shouldn’t be any issues there.

Kindly try the theme troubleshooting and let us know how it goes.

cache cleared.
Changed Template

Same thing…

Again… this is the only domain I seem to have issues with..
as I stated prior, I have installed loads of WP with Woocom on this server
and a few Since this issue popped up

it ONLY does this on this .com
no clue why, no clue how

everything works (well you know what I mean) for all the other sites loaded on this server but with this one I just can’t get it to go through setup at all.. just the blank setup page

on both woocom set up and payments setup

and to be clear… it’s not the whole page blank.. just the right side where the setup should take place, the left sidebar with all the sections are always visible, just the window where you’d set up is “empty”

Had a breakthrough and wanted to mention it so that if anyone else notices this problem….

I was having the issue while using Firefox Browser…

I changed and started over (just to be sure I deleted everything and started over) but this time with Safari Browser…

Everything now seems to work…
I have been ale to go through the woocom set up and the woopay setup with no problems so far.

Seems there may be some issue with that browser (maybe in combination with other things, but still)
The reason I say maybe in combination is due to the fact that I WAS able to install with firefox on other domains, just not this one, the switch to a new browser seems to have fixed the problems for now.

Hello?signherea,

Thank you for your reply.

I am glad to know that you have resolved the issue.
I appreciate you for sharing the solution here.

Please don’t hesitate to contact us again if you have more questions or concerns.
We are here to help???

Best regards.