new install gives HTTP 404

Could you post your site URL here, so I can have a look?

If you want it to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/

Hi Jeremy,

The sites that didn’t work are thlog.com and shopdoctorwho.com and as an example of a site on the same server that did work ghptravel.com

Thanks,
George

We seem to receive a 404 error whenever we try to communicate with both sites from a WordPress.com server. Do you use a security plugin that may restrict access to your site? If so, could you try to deactivate it for a few minutes, and let me know if it helps?

I use bruteprotect can capatcha on my sites and some use cloudflare.

i turned all 3 off for now at shopdoctorwho.com but that does not solve my issue but maybe you can reach that one now?

I’m afraid I still get the 404 error when trying to communicate with your site from a WordPress.com server.

I’m afraid I don’t have any more specific information: the 404 page I get is a generic one.

Could you check your site’s .htaccess file, to make sure that no rules restrict access to xmlrpc.php there?

P.S.: it’s worth noting that you don’t need to install the BruteProtect plugin anymore; its features were merged into the Jetpack plugin a couple of years ago.

The only thing in the .htaccess for shopdoctorwho is

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

So that does not look like the problem either.

And sure BruteProtect maybe in jetpack but if i can’t get it to work then i am stuck with the plugin ??

Can you please use Jetpack’s Debugger module to send us some more information about your site?

1) Go to the Jetpack page in your dashboard.
2) Click on the Debug link appearing at the bottom of the page.
3) Click the link that says “click here to contact Jetpack support.”
4) Fill in the description box and your name and email address.
5) Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

Thanks!

Thanks Jeremy,

I just send the debug report but when I pressed submit it brought me to the https://jetpack.com/contact-support/ page so I wonder if it worked?

OK never mind just got a confirmation email ??

That should be okay, yes. We’ll get back to you soon!

Thanks for all the help Jeremy and it ended up being cloudflare but the solution can be found at

https://www.dianastarts.com/is-cloudflare-blocking-your-jetpack-plugin-install/

That’s interesting, thanks for sharing! My own site runs CloudFlare and Jetpack and I didn’t experience any issues, but I suppose this could depend on your CloudFlare settings.

I’m glad to hear you could figure things out!

It surprised me too as i run more site on cloudflare all with the same settings but only these two game me problems.