New Instagram Format

Hi John,

I have been enjoying your plugin, but with the update I’ve noticed that my widget on my sidebar now has a tall row of white space under each row of square instagram images. (screengrab: https://snag.gy/RwyRf.jpg)

Any suggestions on how to fix this? Before update I had a tight grid of 4×4 images…

thank you,
Matt

Hey Matt,

Sorry to hear about the issue. Is it possible to send me a link to the page on the site where you’re displaying the feed so that I can take a look at the issue first hand? If you’d prefer to send it privately then feel free to submit a support ticket here and include a reference to this thread.

Many thanks,

John

Hi John,

I’m seeing the same thing as Matt on my site’s sidebar. https://www.bookitlyst.com/blog. You mentioned that you don’t think we’re using your plugin but the display def changed when you made the edits.

Thanks!

Hey Alexandra,

Matt’s issue was something different than what you’re seeing and we were able to resolve via email. The feed in the sidebar of your site isn’t being produced by our plugin. Here’s a screenshot of the source code of that feed, it’s coming from an Instagram widget. It’s possible that the developer of that plugin also updated their Instagram developer client on Instagram to enable the full-size image migration, or that the plugin is using the same Access Token as our plugin and so was also affected when we enabled the migration in our Instagram developer client.

Could you check your WordPress Widgets page to see what the widget is that you’re using for that feed? To test our plugin you can add the [instagram-feed] shortcode to either a ‘Text’ widget or a page on your site.

Many thanks,

John

hi John. I have been looking for a insta plugin that removes the white background. My new site im making for a friend uses dark background colours. whats the highest resolution we can pull the images through as ?

many thanks

si

Hey si, the largest image size you can display is 640px wide. If you have any other questions then just let me know.

John

Hi John, great plugin,
im trialing the demo, so far its looking good
https://173.254.18.185/sharpimagery/social/

i will be looking at getting the pro version ??

Great to hear that. It looks great! Just let me know if you have any other questions at all.

John

Hi John,

I’m having the same problem with my Instagram widget, and I’ve only just recently created the site – meaning that I’m most likely using the current version that you mentioned in a previous comment.

I’m using the Publication theme and this is the link to my site: thefrugalgypsy.wordpress.com

Do you have any suggestions/solutions in order to get all my (vertical & landscape) images displaying as squares?

Regards,
Dallas.

Hey Dallas,

It doesn’t look like you’re using our plugin on your site. Do you still need support or did you find another plugin which you’re happy to use instead?

I hope you’re having a good Friday.

John

Hi John,

Yeah, I’m definitely using your plugin. It’s part of the Customizer in the Publication theme.

Any idea’s on what could be causing the problem? Or alternatively, could you suggest another plugin I could try?

Dallas.

Hey Dallas,

When I checked the source code of your site I wasn’t seeing our plugin installed anywhere, and the source code of the Instagram feed in your right sidebar wasn’t from our plugin – it was from something called ‘wpcom_instagram_widget’. Are you using the [instagram-feed] shortcode to display your Instagram feed? If not, then unless someone has custom integrated our plugin into another widget that I’m not aware of then you’re most likely using a different plugin to display the feed.

Here’s how you would use our plugin to display your feed.

John

Hey John,

Thanks for the quick response! Hmmm, interesting. I know I’m definitely using the standard widget supplied in the Publication theme, through the Themes>Customize>Widget option. The theme is designed by Automattic, but is one of your free layouts.

This is what I’m currently seeing in my Admin dashboard under Appearance>Widgets. Obviously it’s a little different to the ones pictured on your blog, and I don’t have an “Add New” button listed. Is this because I’m on the basic membership?

Sorry, I’m not very technically minded, so you’ll have to bear with me if any questions I ask might seem obvious.

Cheers,
Dallas.

Worst comes to worst John, my other option could be to design a mock Instagram grid, upload it so I can link to it, and display it in my Image widget with a link to our online Instagram account. If we can’t find a solution for this, that’s probably what I’ll end up doing.

Obviously it won’t change, but it’ll be better than the current visual option.

Hey Dallas,

That widget isn’t a part of our plugin. From what you described it sounds like it’s part of your theme.

The theme is designed by Automattic, but is one of your free layouts.

You may be confusing us with someone else as we don’t have any association with the Publication theme and don’t offer any themes or layouts, we simply offer an independent Instagram feed plugin which you can install and use with any theme by placing the [instagram-feed] shortcode into your page. Is our ‘Instagram Feed’ plugin installed on your site? Could you check your WordPress Plugins page? To use our plugin you would need to first install it by searching for ‘Instagram Feed’ after clicking ‘Add New’ in your WordPress Plugins page, and then following these directions.

We don’t have a widget as part of our plugin. To use our plugin to display your feed in a widget you would just copy and paste the [instagram-feed] shortcode into a default WordPress ‘Text’ widget, as shown in step 8 of the setup directions.

Let me know whether that makes sense, and I hope you’re having a good weekend.

John