New Customer Order Emails Suddenly NOT Sending

  • Resolved +ES

    (@evelynmsdesigngraphicscom)


    7 years ago

    Hello+

    I am suddenly having trouble with the “New Customer Order” Emails sent by WooCommerce going to the appropriate “to” email address. This site has been up for years and these emails were previously sending as expected. Then over the past 2 months we have noticed that they are no longer working as they used to be… We have the same hosting; same email plan; same email address; same products on website from when these emails were sending to now (when they are not sending). I have added a second email address to the “to” section and that secondary email IS receiving the “New Customer Order” emails as expected but the original (primary) email is NOT getting them. Was something changed in a recent update to WooCommerce that would affect these emails? Please advise…

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Are you using a custom domain email address for the first recipient? If so, it’s likely there is a problem sending to the custom email address.

    Thread Starter +ES

    (@evelynmsdesigngraphicscom)

    Hi+

    The hosting, domain name, and email account are all purchased via GoDaddy (as they have always been, even when this exact email address was receiving as expected). Please advise….

    Thanks!

    Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    Right, so I believe that is the problem here. If you enter in a gmail email address for example, I’m assuming it receives the emails?

    There’s something not set up correctly in regards to your custom email server.

    Thread Starter +ES

    (@evelynmsdesigngraphicscom)

    Hi+
    Thank you for the information. I will reach out to them…

Viewing 4 replies - 1 through 4 (of 4 total)
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