New comment notification emails

  • Hello everyone,

    I have searched the forum for a couple of days and while I found a couple of threads addressing my same problem, they are very old (like 8 years old) and don’t offer a solution that worked for me.

    I am not receiving new comments notification emails, none of the authors and neither the admin does. All the settings are checked so that messages are sent every time a new user posts a comment but that’s not working (settings – discussion, etc.)

    I am using Jetpack and no other blogging plug-ins. I am not using Jetpack’s contact form, I however do use Contact Form 7, which works just fine, which excludes issues with the server or hosting company.

    Akismet is not active (I read that for some people the same problem was caused by it.)

    I’d appreciate any help, not receiving notifications forces us to always log into wordpress to manually check if there are new comments.

    All the best,
    The other Platt

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter theotherplatt

    (@theotherplatt)

    I have an update:

    After finding out that WP Spam Shield has known conflicts with Jetpack I deactivated and deleted it.

    I still don’t receive notifications.

    However, I found out that subscriptions are emailed. Unfortunately that’s not working properly either. I used a secondary email to test the comments and my ADMIN email received the subscription email as if that was the email used to register.
    The mock email I used received the notification(s) too (of having subscribed to the website and specific post).

    HOWEVER, both emails link to a …/wordpress link, which is a 404 error.

    No idea of what is going on.

    Has anyone incurred in the same problems?

    By default wordpress don’t use SMTP to deliver email notifications or system mails. So, mostly if you don’t setup a SMTP server for your wordpress, they are most likely to go to your spam folders.

    Even if a new user register at my site also, i don’t get a notification. After researched for a while, i found out that all my wordpress emails were going to SPAM folder. So, i have installed one of the SMTP plugin available at wordpress plugins directory, setup my SMTP address, and now i am able to receive emails correctly.

    I hope this helps as this has already happened to me.

    Thread Starter theotherplatt

    (@theotherplatt)

    Hi aadhaar,

    Could you elaborate please? What spam folder are you talking about?

    I don’t think that my issue has the same roots though. As I previously wrote in this forum, Contact Form 7 works, and I do receive subscription emails, although they link to a wrong page. I do not receive notifications at all.

    Best,
    The other Platt

Viewing 3 replies - 1 through 3 (of 3 total)
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