New client registration – admin email

  • Resolved kreativamarketing

    (@kreativamarketing)


    4 years, 4 months ago

    Hi, I just realized that when a customer registers on my website, they receive an email welcoming them.
    However, me, the admin, don’t receive any kind of notice on my email or anything.

    I would like you to help me how I can make it for the admin to get an email when a new customer (not vendor) has registered.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @kreativamarketing,

    Make sure the email is enabled: https://nimb.ws/9TiaPA
    ?
    ?Actually most of the time the email issue is related to the email server on the site. Please check if the email is received on the spam folder or not.

    If not, Please install the mentioned plugin and check if the email is being logged on the plugin

    If the email is logged on the plugin contact your email server provider to help you. Let me know the update.

    If the email is not being logged please go for the test again and this time deactivate all third-party plugin except for WooCommerce and Dokan to find out the conflict. If the issue still remains, let me know

    Thanks ??

    Thread Starter kreativamarketing

    (@kreativamarketing)

    I’ve installed the Email Log plugin, and turns out the email isn’t logged, no email is sent to the admin email when a new customer signs up.

    I’ve also tried deactivating all plugins except Woocommerce and Dokan, but still no email is being sent.

    Hello @kreativamarketing ,

    In that case, we need to investigate your site directly with admin access.

    Please contact our support with your admin and FTP credentials. The support engineers will help you.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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