New chart made is not displaying in the backend

  • Resolved Ihsan

    (@bravox2)


    9 months, 1 week ago

    We made a new chart with Chartify, and then hit the save and close button.

    There was a message saying the chart was made or something like that, however on the admin screen itself, there is no charts there. Just the message: “There are no items yet.”

    We did it the second time, and same thing. No charts appear to be made, and if they are, then they’re not showing up.

    Thanks for the support.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @bravox2,

    Thank you for the topic.

    As far as I understand, you are saving the chart and the chart is normally?saved as the popup is displayed saying that the chart has been created successfully. However, the chart is not displayed in the Charts List.

    If yes, then, most presumably, there is a conflict on your end.?
    Please provide us with the following information so we can investigate your case further.

    1. The plugin version you are using.
    2. The PHP version you are using.?
    3. The WordPress version you are using.?

    Also, please?do?troubleshooting?by deactivating the plugins one by one, to find the conflicting plugin.
    Here is a?useful link?to help you with?troubleshooting:
    https://ays-pro.com/blog/how-to-troubleshoot-your-wordpress-website

    You can make a DB Backup for your safety (you can use?UpdraftPlus).

    Please check this and get back to us with an outcome. 

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @bravox2,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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