New accounts roles

Hello @itsmefti that doesn’t sound right at all. Can you share a link so that we may try and retrace these steps? As you can see here in my screenshot I’ve created an account and there is no WP Admin bar above.

Hey there, @itsmefti! Thanks for contacting us. I’m happy to help you.

By default, when a customer creates an account on your website they are added as an user, but their role is set as “customer”, so they don’t have access to the backend.

Do you have any plugins or custom code that affect the user roles?

Along with a screenshot of what you see, please also share the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

Looking forward to your reply.

Have a wonderful day!

Hi, thanks for your reply.

I see that although as above the new accounts have “customer” role – when I click into each profile – the “allow admin taskbar” was checked so I had to manually disable that. I’m not sure why it is being checked as allow for new accounts. I’m not sure if any plugins are affecting the user roles. Nothing specifically about customer accounts has been installed just WooCommerce. Theme is Puca by Thembay.

Here is the system report:

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Many thanks in advance for your help and support

Hey, @itsmefti!

Do you mean “Show Toolbar when viewing site”?

If you do, please note that this only makes a difference for users that have access to the website backend.

If the user role does not give them access to it, this option does not change anything ?? So even if this is checked, customers won’t see it because their user role does not give them this access.

If this is not what is happening and you have checked with a customer account and see the admin bar, please let us know so we can assist you further.

Looking forward to your reply.

Have a wonderful day!

thanks for your help .

i created a test user account. I was seeing the admin toolbar when logged in. Then I unchecked the “show toolbar” for that account and then it didn’t appear when logged in as a customer.

ill try this again with a fresh customer test account and see what happens!

Hi ,

ill try this again with a fresh customer test account and see what happens!

Sounds like a plan – please keep us updated on your findings.