Never use this company, 7 days protection

If you own an e-commerce business, consider using other companies that offer extended protection for your shipments.

I often ship with UPS via packlink and they offers 14 days of coverage.But Packlink does only 7 days. So No matter what you have insurance on your shipping, your insurance will be valid only 7 days after delivery including weekends.

I have been using their service for over two years without issues until I encountered a problem this year. One of my shipments went missing, and I filed a claim on the 8th day, right after the weekend. Packlink rejected my claim, citing their policy of only accepting claims within 7 days after delivery to the UPS shop. Even though UPS confirmed my loss and was willing to refund it under their 14-day policy, they required Packlink to fill out the necessary forms. Packlink refused to cooperate.

This experience revealed that Packlink’s policies are not aligned with EU regulations, which grant consumers protection for 14 days. Their refusal to comply with these regulations left me with no recourse.

I discovered several other companies that offer better terms without membership fees. Many provide more affordable shipping rates and extended protection for up to 20 days. Switching to a more reliable company can better safeguard your business.

For the sake of your business, seek out a more dependable shipping service that offers comprehensive protection and better customer support.