“Never Show Again” Only Sets a Session Cookie

  • Resolved mgwordpress

    (@mgwordpress)


    5 years ago

    We’re experiencing what appears to be a bug in the way the “never show again” link behaves vs. the “long hide” dismissal of a slide-in (the ‘X’ in the upper right) in terms of the controlling cookies.

    When a slide-in is dismissed using the ‘X’ icon in the top right, a cookie is set in the user’s browser for approx. 7 days out from now, to prevent it from reappearing during that time as long as the user’s browser data isn’t cleared manually. This behavior is normal and desired.

    inc_optin_slide_in_long_hidden-1_54071 1 example.com / 11/26/2019, 10:06:20 AM 39 B

    However, when the “never show again” link is clicked, only a session cookie is set for that preference, which only persists until the user’s browser is closed. Is there additional configuration necessary to set a longer-term persistent cookie for this action, or is it a bug that’s causing it to be set only as a session cookie and not persisted with a future date (e.g., at least 6-12 months out)? If it’s not a bug, then the “never show again” aspect of the terminology is certainly misleading, as it will absolutely show again on the next browser restart…

    inc_optin_never_see_again-slidein-1 1 example.com / Session 36 B

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  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hello @mgwordpress

    I hope you’re well today and thank you for reporting this!

    It seems that you’re right and there’s a bug. I’ve checked and tested it on my end, and I can fully replicate the issue and confirm that this isn’t an expected behavior as the “never see this again” link should permanently hide given slide-in for “forever”.

    I’ve already reported it to our developers so they would fix it for future releases.

    Thank you again for pointing it out!

    Best regards,
    Adam

Viewing 1 replies (of 1 total)
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