Network Error

  • Resolved tfrett

    (@tfrett)


    5 years, 2 months ago

    Hello,

    I just released my first digital download and decided to test it.
    I purchased it and it redirected me to the web page where I can download the pdf, which worked perfectly fine.
    But, when I opened the confirmation email and tried to download the pdf through the email it’s saying – “Failed – Network error”

    Is there a way I can fix this issue?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @tfrett!

    This indicates that either your server has a network problem or that your internet connection has a problem. You can contact your host and ask them to increase the timeout.

    How big is the file you are downloading? Perhaps splitting the download into 2 parts if it is really big?

    Cheers!

    Rynald0s

    (@rynald0s)

    Automattic Happiness Engineer

    Howdy!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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