Network error

  • Hi Alexander,

    thank you very much for updating the player!

    Could you elaborate how the player determines the network connection and when and why it shows a network error?

    We have perfectly fine loading M4A files which cannot be played. The weired part about it is that there is no outgoing request to the server when the play button is clicked.

    Thank you
    Fabio

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Alexander Heimbuch

    (@aheimbuch)

    Hey,

    can you please check if you have the latest v5.0.14 plugin installed? Also are you using Gutenberg Blocks or shortcodes to embed the player?

    Thread Starter OpenHaus

    (@openhaus)

    Hi,

    thank you for your reply!

    Yes, Version 5.0.14 is installed. It is a multisite installation.

    We use neither blocks nor shortcodes but the Transform Post Enclosure feature from the settings′ page which works fine with other blogs. It is this blog in particular where the error occurs. It happened on another blog as well but resolved itself.

    Weird thing is that one file has a wrong file extension and there the player works. It is a MP4 container (with no video) with file extension .m4a.

    Plugin Author Alexander Heimbuch

    (@aheimbuch)

    Could you have a look at the enclosure what mime type is set? This kind of error happens if a mime type is provided that is not officially supported by the browsers. If that also won’t help you could simply remove the error from the default template. Still this only should be the last resort.

    Thread Starter OpenHaus

    (@openhaus)

    All entries have the mime-type “audio/m4a”. Is that supported?

    Plugin Author Alexander Heimbuch

    (@aheimbuch)

    That should be the problem, can you try audio/mp4 or audio/mpg?

    Thread Starter OpenHaus

    (@openhaus)

    With audio/mp4 it works, with audio/mpg it doesn′t.

    Any chance to add audio/m4a as a valid mime-type? It′s the mime-type that is expected by Spotify for M4A files.

    Thread Starter OpenHaus

    (@openhaus)

    BTW your latest release (5.2.1) suppresses the network error but causes an indefinite loop of the loading animation.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Network error’ is closed to new replies.