Network admin Page doesn’t login

  • I had an issue with my website and updated the wordpress main files. I am trying to login to my network admin dashboard and nothing happens. It simply returns me to the same login page.

    I am able to login to each of the network sites individually and my user is a SuperAdmin.

    It doesn’t return any error when I try to login to the network admin page.

    I have tried many of the suggestions I found in the forum and online to delete cookies, etc. but nothing has worked so far.

    Any suggestions on what else I may try?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi… I’m very sorry to hear that you’re having trouble accessing your dashboard. I’ll do whatever I can to help. In order to help you as fast as possible and as least frustrating as possible please answer the following questions:

    What is your technical level e.g. new user or experienced?
    Are you willing to add/edit code?
    Are you self-hosted?
    What web server are you using?
    What was the issue that moved you to updated the WordPress main files?
    What have you tried until now and what issues have you encountered while trying that?
    Do you have ftp/ssh/wp admin access?

    Thread Starter [email protected]

    (@joshaxessnetworkcom)

    Thanks for getting back.

    I’m unfortuntately technical enough to be dangerous, hence why we’re in this situation. ??

    I am willing to edit code for sure.

    It is self hosted using Laravel Forge and Digital Ocean as my host. (unfotuntately that means there is not a traditional htaccess file)

    I believe there was a file missing from the main code base. (I had deleted some obvious malicious files and may have accidentally grabbed a real file)

    I have re-installed Wordprss, i can see that my site has the pages listed from the database but we’ll need to re-upload our images and such.

    I do have FTP and SSH access. I am much more comfortable using FTP for sure though.

    Thank you for your reply and your patience. Since your access issue began after you updated your WordPress core files it is logical to conclude that some files may be damaged, missing, or got corrupted in the transfer. Try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    • This reply was modified 3 years, 11 months ago by noobe1kenobe. Reason: include links
Viewing 3 replies - 1 through 3 (of 3 total)
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