Negative product qty; product qty on minus

Hello @ewelinamarchlewska ,

Can you please attach the following?

• A screenshot of the order notes, you can use Snipboard.
  
• A copy of your system status report. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.
  
• It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

Look forward to hearing back from you.

### WordPress Environment ###

WordPress address (URL): https://lawendowyswiat.com

Site address (URL): https://lawendowyswiat.com

WC Version: 7.3.0

REST API Version:  7.3.0

WC Blocks Version:  9.1.5

Action Scheduler Version:  3.4.0

Log Directory Writable: 

WP Version: 6.1.1

WP Multisite: –

WP Memory Limit: 256 MB

WP Debug Mode: –

WP Cron: –

Language: pl_PL

External object cache: –

### Server Environment ###

Server Info: nginx

PHP Version: 7.4.29

PHP Post Max Size: 128 MB

PHP Time Limit: 600

PHP Max Input Vars: 20000

cURL Version: 7.64.0

OpenSSL/1.1.1n

SUHOSIN Installed: –

MySQL Version: 5.7.36-39-log

Max Upload Size: 128 MB

Default Timezone is UTC: 

fsockopen/cURL: 

SoapClient: 

DOMDocument: 

GZip: 

Multibyte String: 

Remote Post: 

Remote Get: 

### Database ###

WC Database Version: 7.3.0

WC Database Prefix: wp_

Ca?kowity rozmiar bazy danych: 16.08MB

Rozmiar bazy danych: 13.39MB

Rozmiar indeksu bazy danych: 2.69MB

wp_woocommerce_sessions: Dane: 1.03MB + Indeks: 0.02MB + Silnik InnoDB

wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB

wp_woocommerce_order_items: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_woocommerce_order_itemmeta: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB

wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB

wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_actionscheduler_actions: Dane: 0.27MB + Indeks: 0.31MB + Silnik InnoDB

wp_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_actionscheduler_logs: Dane: 0.22MB + Indeks: 0.17MB + Silnik InnoDB

wp_commentmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_comments: Dane: 0.05MB + Indeks: 0.09MB + Silnik InnoDB

wp_datalist: Dane: 0.00MB + Indeks: 0.00MB + Silnik MyISAM

wp_fw_termmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_options: Dane: 6.52MB + Indeks: 0.08MB + Silnik InnoDB

wp_postmeta: Dane: 1.52MB + Indeks: 0.30MB + Silnik InnoDB

wp_posts: Dane: 1.52MB + Indeks: 0.09MB + Silnik InnoDB

wp_redirection_404: Dane: 0.06MB + Indeks: 0.05MB + Silnik InnoDB

wp_redirection_groups: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_redirection_items: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB

wp_redirection_logs: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB

wp_revslider_css: Dane: 0.13MB + Indeks: 0.00MB + Silnik InnoDB

wp_revslider_layer_animations: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_revslider_navigations: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_revslider_sliders: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB

wp_revslider_slides: Dane: 0.13MB + Indeks: 0.00MB + Silnik InnoDB

wp_revslider_static_slides: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_exclude: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_folders: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_photos: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_photos_pos: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_resources: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_settings_presets: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_settings_sets: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_sliders: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_sorting: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_stats: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_tags: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_rs_videos: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_smush_dir_images: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB

wp_termmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_terms: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_term_relationships: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_term_taxonomy: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_usermeta: Dane: 0.06MB + Indeks: 0.03MB + Silnik InnoDB

wp_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB

wp_wc_admin_notes: Dane: 0.08MB + Indeks: 0.00MB + Silnik InnoDB

wp_wc_admin_note_actions: Dane: 0.05MB + Indeks: 0.02MB + Silnik InnoDB

wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB

wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB

wp_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_wc_product_attributes_lookup: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_wc_product_download_directories: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB

wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_yoast_indexable: Dane: 0.31MB + Indeks: 0.13MB + Silnik InnoDB

wp_yoast_indexable_hierarchy: Dane: 0.05MB + Indeks: 0.05MB + Silnik InnoDB

wp_yoast_migrations: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB

wp_yoast_primary_term: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB

wp_yoast_seo_links: Dane: 0.09MB + Indeks: 0.03MB + Silnik InnoDB

wp_yoast_seo_meta: Dane: 0.06MB + Indeks: 0.00MB + Silnik InnoDB

### Post Type Counts ###

attachment: 316

custom_css: 2

foogallery: 4

magee_slider: 1

nav_menu_item: 13

page: 23

post: 30

product: 15

revision: 93

shop_order: 13

vcv_templates: 1

vc_grid_item: 1

wpcf7_contact_form: 4

wp_block: 1

wp_global_styles: 1

### Security ###

Secure connection (HTTPS): 

Hide errors from visitors: 

### Active Plugins (28) ###

Classic Widgets: przez WordPress Contributors – 0.3

Contact Form 7 - Dynamic Text Extension: przez AuRise Creative – 3.1.2

Contact Form 7: przez Takayuki Miyoshi – 5.7.3

Duplicate Page: przez mndpsingh287 – 4.5

Envato Market: przez Envato – 2.0.8

Facebook for WooCommerce: przez Facebook – 3.0.8

Fullwidth Page Templates: przez Brainstorm Force – 1.1.1

Inpost Paczkomaty: przez Damian Ziarnik – 1.0.20

WPBakery Page Builder: przez Michael M - WPBakery.com – 6.5.0

Kirki Customizer Framework: przez David Vongries – 4.0.24

Loco Translate: przez Tim Whitlock – 2.6.3

MountainTheme Extensions: przez MountainTheme – 1.0

Omnibus: przez Marcin Pietrzak – 2.3.4

Really Simple SSL: przez Wtyczki Really Simple – 6.1.1

reCAPTCHA for WooCommerce: przez Elliot Sowersby

RelyWP – 1.2.9

Redirection: przez John Godley – 5.3.9

Odnawianie miniaturek: przez Alex Mills (Viper007Bond) – 3.1.5

Slider Revolution: przez ThemePunch – 5.4.8.1

Advanced Editor Tools (previously TinyMCE Advanced): przez Automattic – 5.6.0

Title Remover: przez WPGurus – 1.2.1

Google Analytics and Google Tag Manager by WEBKINDER: przez WEBKINDER – 1.9.10

P?ac? z PayU: przez PayU SA – 2.0.21

WooCommerce: przez Automattic – 7.3.0

Yoast SEO: przez Zespó? Yoast – 20.0

WP Rocket: przez WP Media – 3.5.2

Smush: przez WPMU DEV – 3.12.4

WP-Sweep: przez Lester 'GaMerZ' Chan – 1.1.5

YoImages: przez Sirulli – 0.1.8

### Inactive Plugins (2) ###

Cookiebot CMP by Usercentrics | The reliable, flexible and easy to use consent solution: przez Usercentrics A/S – 4.2.4

The7 Ultimate Addons for WPBakery Page Builder: przez Brainstorm Force – 3.19.8

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php

object-cache.php: Object Cache Redis - JDM WordPress

### Must Use Plugins (1) ###

Integrations with JDM.pl hosting: przez JDM – 3.0.26

### Settings ###

API Enabled: –

Force SSL: –

Currency: PLN (z?)

Currency Position: right_space

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: –

Enforce Approved Product Download Directories: –

Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Strona sklepu: #1549 - /sklep/

Koszyk: #1550 - /koszyk/

Zamówienie: #1551 - /zamowienie/

Moje konto: #1552 - /moje-konto/

Regulamin: #1613 - /regulamin-sklepu/

### Theme ###

Name: Glacier

Version: 4.0

Author URL: https://themeforest.net/user/mountaintheme?ref=mountaintheme

Child Theme:  – Je?li modyfikujesz WooCommerce lub motyw nadrz?dny

którego nie jeste? autorem

polecamy u?ywanie motywu potomnego. Zobacz: Jak tworzy? motywy potomne

WooCommerce Support: 

### Templates ###

Archive Template: Twój motyw zawiera plik woocommerce.php

nie mo?esz zmodyfikowa? szablonu woocommerce/archive-product.php

poniewa? woocommerce.php ma wy?szy priorytet ni? archive-product.php. Ma to na celu zapobieganie problemów z wy?wietlaniem.

Overrides: glacier/woocommerce/content-product.php

glacier/woocommerce/global/quantity-input.php wersja 4.0.0 jest nieaktualna. Bazowa wersja to 7.2.0

glacier/woocommerce/loop/loop-end.php

glacier/woocommerce/loop/loop-start.php

glacier/woocommerce/loop/pagination.php

glacier/woocommerce/content-product_cat.php

Outdated Templates: 

Dowiedz si? jak zaktualizowa?

### Admin ###

Enabled Features: activity-panels

analytics

coupons

customer-effort-score-tracks

experimental-products-task

experimental-import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

multichannel-marketing

mobile-app-banner

navigation

onboarding

onboarding-tasks

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

Disabled Features: minified-js

new-product-management-experience

settings

Daily Cron:  Next scheduled: 2023-02-07 20:25:46 +01:00

Options: 

Notes: 70

Onboarding: skipped

### Action Scheduler ###

Zakończ: 905

Oldest: 2023-01-07 12:50:09 +0100

Newest: 2023-02-07 11:50:21 +0100

Oczekuj?ce: 2

Oldest: 2023-02-07 12:03:06 +0100

Newest: 2023-02-08 00:20:14 +0100

### Status report information ###

Generated at: 2023-02-07 12:03:28 +01:00

Hi @ewelinamarchlewska

Thanks for sharing the System Status Report.

glacier/woocommerce/global/quantity-input.php wersja 4.0.0 jest nieaktualna. Bazowa wersja to 7.2.0

Outdated Templates: ?

Checking on the SSR above, I found that you have outdated templates on your site, particularly the quantity-input.php file. Please update outdated templates on your site by following our guide here: Fixing Outdated WooCommerce Templates

If this did not resolve the issue, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

Otherwise, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

Hi @ewelinamarchlewska ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!