• Resolved nvr21

    (@nvr21)


    Hey,
    Thanks again for this awesome plugin. But i have an issue when i cancel an order is it possible to send the customer a negative invoice?
    Waiting for your answer. Really appreciate it !

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Hi! This is only possible with the Professional extension, if you create a refund. From this refund you can then print a Credit Note PDF, which is a negative invoice. See: Creating a refund/credit note

    Ewout

    Thread Starter nvr21

    (@nvr21)

    Thanks for fast response.
    Please tell if it is possible that pdf invoice to be generated only when i press order complete. Thanks again

    Plugin Contributor Ewout

    (@pomegranate)

    Not sure if you are still talking about the negative invoices?
    If so: Unfortunately not. The PDF invoices are generated based on the WooCommerce order data, which is positive by default. In theory you could copy the invoice template into the packing slip template (creating a custom template) and add minus signs in front of all prices, but I’m not sure that’s what you want or even if it will give the desired result.

    If you meant the regular invoices: then certainly yes! All you need to do is make sure the invoice is not attached to any emails other than the completed order email (maybe the invoice email too, which is a manual email). See: Invoice numbers explained

    Ewout

    Thread Starter nvr21

    (@nvr21)

    I was not talking about negative invoice. I don’t want that number to increase until i press complete order.
    I’ve tested with disable all emails and now it’s working.
    But for ex if i want to send email when the order is complete i need to do it manually \? Right?
    There is no solution (functions idw) when i press in order complete to automaticly genereates and send email.
    Waiting for your answer. Really appreciate it!

    Plugin Contributor Ewout

    (@pomegranate)

    You don’t need to disable the emails themselves, you only need to set the attachment settings in PDF Invoices > General to only attach to the completed order email.
    WooCommerce should already send the completed order email when you manually complete the order.

Viewing 5 replies - 1 through 5 (of 5 total)
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