Need to change email address for access to updates to pro version

Hi,

Please, send me an email to my private support page below, with the version number of the plugin you’ve installed, and the link to the webpage where the form has been inserted and is failing:

https://wordpress.dwbooster.com/support

Best regards.

Hi,

I tried using that support page twice last week before using this forum today. Both times I got an “undelivered mail” message. Seemed to indicate there was an error with your email address. I will try again. If it fails I will provide the version number and link here.

Hi,

Got a delivery failure again. See below.

______________
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
SMTP error from remote mail server after MAIL FROM:<[email protected]> SIZE=2487:
host mx00.1and1.com [74.208.5.3]: 550-Requested action not taken:
mailbox unavailable
550 invalid DNS MX or A/AAAA resource record
___________

I really need to have this issue resolved. Please email me directly and provide an email address that I can use to contact you with the information.

Thanks.

Looks like a 1and1.com problem, as both his MX and A records are valid.

Hello again,

Just getting back around to this. This issue remains outstanding over a year later. I tried the form again today and received the same error. Can you please arrange to update the email address in your system so I can get the latest version of the CFF pro plugin?

Hello,

Please, create a ticket in my private support page with the email address used to purchase the plugin:

https://cff.dwbooster.com/contact-us

Best regards.

Hello,

As I have said before, I tried using your support page several times. Each time I got an “undelivered mail” message that seems to indicate there is an error with the email address associated with your form.

So I cannot create a ticket in your system and I cannot receive or retrieve the plugin updates because the email address used to purchase the plugin is no longer available. The domain was discontinued.

Can you please find a way to provide assistance without a ticket?

Hello,

I’m receiving emails all the time, I’m not sure why the form is failing from your side. Could you try clearing the browser’s cache and cookies before send me the contact form again, please?

Best regards.

Cleared cache and cookies several times. Tried from my iPad as well. Same problem.

Just wondering if my submission is in your form database even though the email itself is not getting though…

Below is the message I am getting from [email protected]…
_________

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
SMTP error from remote mail server after MAIL FROM:<[email protected]> SIZE=2769:
host mx00.1and1.com [74.208.5.3]: 550-Requested action not taken:
mailbox unavailable
550 invalid DNS MX or A/AAAA resource record

—— This is a copy of the message, including all the headers. ——

Return-path: <[email protected]>
Received: from [127.0.0.1] (helo=infongd17159.rtr.kundenserver.de)
by s325117538.mialojamiento.es with esmtp (Exim 4.72)
(envelope-from <[email protected]>)
id 1cX8QA-0000Of-7J
for [email protected]; Fri, 27 Jan 2017 16:26:38 +0100
Received: from 99.239.112.188 (IP may be forged by CGI script)
by infongd17159.rtr.kundenserver.de with HTTP
id 0YrjXZ-1cZ5Ql0tDN-006u9F; Fri, 27 Jan 2017 16:26:38 +0100
X-Sender-Info: <[email protected]>
Date: Fri, 27 Jan 2017 16:26:38 +0100
Message-Id: <[email protected]>
Precedence: bulk
X-Apache-Env: www-ip=”OTkuMjM5LjExMi4xODg=”;helo=”aW5mb25nZDE3MT
U5LnJ0ci5rdW5kZW5zZXJ2ZXIuZGU=”;script=”L3NjcmlwdH
MvY29udGFjdGEyLnBocA==”
To: [email protected]
Subject: Contact from WordPress.DWBooster…
From: [email protected]

Hello,

I have been trying without success to submit this ticket.

Could you please let me know what is the latest version of CFF pro? I have version 5.0.15. I made contact over a year ago to try to get an update with no success. The email address used when the pro version was purchased is no longer available. Would appreciate any help you can provide.

Thanks.

Item: Calculated Fields Form
Email: [email protected]
.
.
Browser: Mozilla/5.0 (iPad; CPU OS 10_0_2 like Mac OS X) AppleWebKit/602.1.50 (KHTML, like Gecko) Version/10.0 Mobile/14A456 Safari/602.1
______________________

There is more as you know but this forum is not private so I will not include the Payment Email address.

Tried again. Same result. Can you please check for the submission in your form DB? I purchased the Pro version in 2015 and I cannot get updates because we changed our email system and domain. Is there any way for you to change the update delivery email address please?

Thanks.

Hello,

I’ve sent you an email with a new contact alternative.

Best regards.