Need to alter payment type on receipt

Hey @aclancy,

Thanks for contacting us about this!

The devs discussed this a while back but it was determined that we aren’t able to remove the “(WooCommerce Payments)” suffix from Apple Pay/Google Pay specifically, per the conversation on this pull request.

Our team is unable to assist with this request, so any changes to those titles would require customization.

Hope that helps! Let us know if you have any other questions.

Alright, thank you – I appreciate the reply.

You’re welcome! I’m going to mark this thread as solved, but if you have any other questions, feel free to create a new thread. Thanks!

Sorry to be a pain, but this is too much.

Customer uses: Google Pay
Receipt says: Google Pay (Woocommerce Payments)
Credit card charge notification simply says: Stripe
Credit card statement says: Merchant name

This is going to make customers uncomfortable because (a) they likely don’t know what these things are, but most importantly, (b) they are going to wonder why they are being told these things. I did a test transaction to see what shows up and it even makes ME wonder what’s going on, and I sent money to myself!

This is too much information and the wrong information. It’s just too much.

The customer bought something at Store X with Google Pay. Hitting them with information about backend payment processing is unnecessary and causes confusion. This is compounded by the fact that it’s happening from multiple processors in a single transaction.

• This reply was modified 3 years, 3 months ago by aclancy.
• This reply was modified 3 years, 3 months ago by aclancy.
• This reply was modified 3 years, 3 months ago by aclancy.
• This reply was modified 3 years, 3 months ago by aclancy.

Hi @aclancy,

You’re totally welcome to customize these to say anything that you want, or even leave out the payment method altogether if you’d rather. You can customize the thank you page and the customer emails via template override. Essentially you copy the files you need to change to your theme and then alter them to fit your needs.

This document can tell you more about it.

https://woocommerce.com/document/template-structure/

If this is something you don’t feel comfortable doing yourself, there are freelance developers at Codeable who would be happy to assist.

https://woocommerce.com/codeable/

I hope that gets you pointed to a solution that works for your business.

Cheers

Yes, but this issue cannot be solved with a template override, unless I removed the payment method entirely from the customer receipt, and that’s not a solution.

A function within the plugin is inserting “Google Pay (Woocommerce Payments)” into the receipt. It is not possible to remove just part of that string with a template edit.

And because the function does not insert any html to distinguish “Google Pay” from “Woocommerce Payments)”, CSS can’t provide a solution either.

(edit – removed an elusion to another issue on another post not relevant to this one. I guess I have to say that because edits are chronicled and people can respond to posts prior to final edit)

• This reply was modified 3 years, 3 months ago by aclancy.
• This reply was modified 3 years, 3 months ago by aclancy.

One way you could handle this with a template override would be to replace the default payment method text with one that conditionally displays. You could check and see what payment method is used and then display your own custom text based on that method.

So if it says Google Pay (WooCommerce Payments) by default, you check for that and then display “Google Pay” instead.

This could be handled with a bit of custom coding and template overrides. If you need help creating this, there are developers who can help you at Codeable.

Take care