Need refund and no contact info

  • Resolved stardaug

    (@stardaug)


    8 months, 1 week ago

    I had my settings set to not automatically enroll me in a plan and yet I got billed for a whole year. I am seeking a refund. There is no way to contact this company. Before I call the credit card company and report this as fraud I’d like to someone from Optin Monster to reply and communicate on this.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Erica Franz

    (@ericakfranz)

    Hello?@stardaug ??

    To start the refund process, would you please submit a support ticket through your OptinMonster account?like this?or?reach out through our contact page here.

    Thread Starter stardaug

    (@stardaug)

    the link to contact you goes to this forum! What is your email? This is basic info that should be accessible on your site.

    Plugin Support Erica Franz

    (@ericakfranz)

    Hello @stardaug ??

    While logged-into your OptinMonster account at https://app.optinmonster.com, would you submit a request here: https://app.optinmonster.com/account/support/

    Thank you!

    Thread Starter stardaug

    (@stardaug)

    I dont think you are reading or understanding. If I click those links or try to go to support on your site it redirects me back to this forum!! I don’t have time to keep playing games. What is your email or support phone so I can talk to someone directly and get a refund. I should not have been charged seeing I had it set to pause and not auto enroll me.

    PC

    (@pranayachaudhary)

    Hi @stardaug,

    Sorry for the trouble. You can just visit?https://optinmonster.com/contact-us/

    and then click on “Share Your Question” button and that should take you to the contact form. Please fill that and the team would redirect that to billing.

    Please let me know if there are any issues.

    Thread Starter stardaug

    (@stardaug)

    OK this is crazy. For anyone reading this DO NOT give Optin Monster your credit card details. They charge you even when you have your account set to not be charged. I am now on day 3 of trying to get a refund and nothing yet. They hide and won’t provide email contact or phone. Steer clear of this plugin!

    • This reply was modified 8 months, 1 week ago by stardaug.
    • This reply was modified 8 months, 1 week ago by stardaug.
Viewing 6 replies - 1 through 6 (of 6 total)
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