need refund

  • Resolved sahanakulur

    (@sahanakulur)


    9 months, 2 weeks ago

    I’ve received numerous errors on my site after installing ShortPixel. I’ve attached the screenshot links for reference. I purchased the plugin three days ago and am seeking a refund. When I follow the instructions to switch to the “Free” Monthly plan, it displays, “Your remaining 6,913 image credits will still be available until Mar 10, 2024.” Does this mean I won’t receive a refund since it shows I can still use the credits? How can I obtain a complete refund? I purchased a year plan and am eligible for a refund as I am requesting it within a few days of the purchase.

    https://snipboard.io/BoNDeQ.jpg

    https://snipboard.io/saFylB.jpg

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  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi sahanakulur,

    Since you purchase some credits, could you please contact us at [email protected]? We will discuss your refund request in private when we are able to look at your account.

    Thank you!

Viewing 1 replies (of 1 total)
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