Need Plugin Support

  • Resolved bharti18

    (@bharti18)


    7 months, 2 weeks ago

    Hello,

    I have used this plugin for every of my websites, it worked well, but in one site, i couldn’t able to download the backup. The chrom says ” file wasn’t available on the site”. May I know what is the reason, and how can i able to download the backup?

    I seriously feel bad, For Good reviews, plugin support is replying immediately, im also saying your plugin is so good, just not working on this backup download. Please help us.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there I have the same issue now. last week all was fine!

    Maybe the WP 6.5?

    I have solved deleting, purge all caches and then re-installed the plug-in.

    Now it works!

    Plugin Author Yani

    (@yaniiliev)

    I’m sorry to hear about the issue you’re experiencing with downloading the backup. The problem you described could be due to several reasons including server restrictions, hosting limitations, or conflicts with security plugins that might be blocking the download.

    Here’s what you can do:

    1. Check the Server and Hosting: Ensure there are no server-side restrictions such as download size limits or security rules that might be preventing the download. You might need to contact your hosting provider for this information.

    2. Security Plugins: If you have security plugins installed, try temporarily disabling them to see if they are causing the issue. Security plugins can sometimes interfere with file downloads.

    3. FTP Access: If the backup file is still on the server, you can try downloading it directly via FTP. Navigate to the wp-content/ai1wm-backups directory and look for your backup file there.

    If these steps don’t resolve the issue, please reach out for further assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
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