Need new Auth Key

Hi Support Team!

I completed a store connection this morning with no issues, but ended up noticing that it wasn’t importing any orders later in the day. I checked out the settings and it looked like the Authorization Key was empty, so I put it in again.

I got this error code:

Store Configuration
{“Message”:”Unable to connect to the marketplace! Error: An error was encountered while attempting to test the connection”}

We checked out the server log and saw this:

07-31-2019 @ 15:37:14 – Invalid authentication key 07-31-2019 @ 18:22:59 – Input params: wc-api=wc_shipstation&auth_key=(AuthKEYWASHERE)&action=export&start_date=07%2F31%2F2019+18%3A17&end_date=07%2F31%2F2019+18%3A22&page=1 07-31-2019 @ 18:22:59 – Exported 0 orders

I checked the plugin and can’t seem to find a way to generate a new Auth Key. I deleted and reinstalled the plugin and got the same one. There doesn’t seem to be a way around this on my end. Do you guys have a solution for me?

• This topic was modified 5 years, 7 months ago by thelastequis.

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