need more features

Hi @erraoudy,

Thanks for your feedback. At present, the Official Facebook Chat Plugin offers a fast and simple way to get the plugin installed on your WordPress site. For the ability to customise to a greater degree, you can try generating and installing the Chat Plugin code directly: https://developers.facebook.com/docs/messenger-platform/discovery/facebook-chat-plugin/

I’m not sure what you mean by “shortcode for this chat”? Perhaps you can elaborate?

Thanks,

Facebook Team