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Resolved tracian
(@tracian)

3 years, 3 months ago

I am trying to set up a replacement calendar+ticketing website after our previously working (via another plugin) site plainly stopped working. “Support” is not supporting at all, and our community needs an alternative… now.
Unfortunately, I tried, and tried again, and again… but I just can’t get it to work.

The desired outcome:
– User selects ticket, possibly toggles a discount option, pays via PayPal
– User receives first email: “processing booking”
– Admin is notified of pending purchase. Either denies it and purchase is reimbursed, or approves it.
– If purchase is approved, user receives second email: “Here’s your ticket. Your code is [Code], your QR Code is [QR Code]
– Code is added in a backoffice list to be checked against at the event gate

What’s happening now:
– Tickets have no toggle (I set it up in Woocommerce via “Extra Product Options” plugin)
– Despite being in PayPal Sandbox Mode, payment is actually processed by a live account associated with a legacy website
– No emails nor notifications are going out

I realize I’m being worse than a newbie here, but I’d really need some idiot-proof hand -holding through setting it all up. Can any kind heart help me?

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Truman
(@tdorn)

3 years, 2 months ago

Hi there,

I am sorry for the trouble you are having here, I would be happy to try and direct you with some of this.

So the tickets might not work with the discount via that Extra Product Options, unless you sell tickets through WooCommerce: https://theeventscalendar.com/knowledgebase/k/selling-tickets-from-the-woocommerce-products-page/ Otherwise what you can do is set a sale price within Woo and that should workd.

Here is a guide on creating tickets: https://theeventscalendar.com/knowledgebase/k/selling-tickets-from-the-woocommerce-products-page/

You might have to change your PayPal account around, you might want to look at some documentation from PayPal.

And if your emails are not going out, you can take a look at this page for some solutions: https://theeventscalendar.com/knowledgebase/k/smtp-email-deliverability-issues/

One other thing you can do is test for conflicts: https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/ You can either use the Health Check plugin mentioned in that guide, or you can set up a staging environment and copy your site to it to test.

Please let me know if any of these are a help, and if you need assistance with this further. I am sorry about the wait as well!

Marho
(@matumu)

3 years, 1 month ago

Hi there!

This thread has been inactive for a while so I’ll be marking it as Resolved.

Please feel free to open a new thread if any other questions come up and we’d be happy to help.

Best regards,

Marho

Viewing 2 replies - 1 through 2 (of 2 total)

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