Hi @mashadid
As I can see that you are our pro customer and have also submitted your issues on our official support channel, so we can take it up there.
As per forum guidelines
For support of commercial themes or plugins, go to the official support channel.
In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.
Ultimately, the vendors are responsible for supporting their commercial product.
If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them towards your own support resources.
Regards,
sumit
