Thank you for reaching out regarding the issue with the lightbox feature in your gallery.
By default, the gallery should display zoomed images in a lightbox when you click on them, provided no specific links have been defined for the images. If the lightbox isn’t working and images are opening in a new tab instead, it is likely due to a conflict.
Here are a few steps you can take to troubleshoot and resolve this issue:
1. Verify that you haven’t set custom links for your images that would override the lightbox behavior.
2. Conflicts with other plugins or your theme can prevent the lightbox from functioning correctly. Temporarily deactivate other plugins to see if the lightbox starts working. If it does, reactivate the plugins one by one to identify the conflict. Try switching to a default WordPress theme (like Twenty Twenty-One) to check if the issue persists.
3. In the gallery’s general settings, enable alternative compatibility options. This can often resolve conflicts with other plugins or themes.
4. Check your browser’s console for any JavaScript errors that might provide clues about what’s going wrong.
If you’ve tried these steps and the problem continues, please submit a support ticket through our local support system. Our technical team will be happy to look into this further and assist you in getting the lightbox feature to work as intended.
Thank you for your patience, and we look forward to helping you resolve this issue.
