Need Help Recovering my Files from Old Database

  • erick444

    (@erick444)


    3 months ago

    Hello. I have a situation which I am not sure can be helped on these support forums. I had this domain (luxurywholesalecarpets.com) – LWC for short – registered with GoDaddy for months because I have two other sites I am hosting on GoDaddy. I never hosted LWC until I built a website on WordPress using the domain. Well, after the site was completed, I decided to purchase hosting with them, and GoDaddy’s protocol is to change the site IP address, which caused a huge issue when the domain name no longer connected to the IP address of the built WP website. The rep who was “helping me” had “fixed” the issue by essentially making the domain LWC a subdomain of one of my pre-existing sites, and the hosting plan that I purchased had been serving a subdomain the rep created that led to nothing.

    I finally realized the issue when I could not find my files on CPanel File Manager/PHPMyAdmin because LWC’s files were filed under another one of my sites. I had a rep fix this issue by finally connecting the domain LWC to the hosting server I paid for. I had to manually import the database files to this new hosting environment, (a zip file from File Manager and an SQL file for the PHPMyAdmin), and the connection was established. I had to configure a new WordPress site, but the plugins and theme were recovered. However, none of my media or products are showing up. After asking GoDaddy about this, they said they could not help and that WordPress was the one not accepting these files from File Manager.

    All of my media and other files ARE in fact in the database, but they are simply not displaying/reading/importing onto this new site. Is this an issue that can be fixed with a simple config, or does this need to be handled by someone from WordPress.com? I only have www.remarpro.com. I am okay with starting a new site because the SEO on LWC was incredibly slow to index on Google Search Console (I imagine because it was a subdomain), but would it be better to just continue letting my site run as a subdomain like it has been? Any help is appreciated!

    The page I need help with: [log in to see the link]

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