Need advice on a fresh install please

  • Hello,

    We are trying to re-install the plugin because during the initial installation and rpc setup something failed and now it seems there is some memory of whatever it was that caused our entire site to crash. Even after uninstalling and re-installing, the same issue occurs… the site will not load due to some conflict so we need to remove the plugin manually via FTP (removed and re-installed several times). Any ideas on how I can get a fresh start? Also, if there is anyone out there who successfully installed this plugin on a Windows OS, please consider contacting me, I will gift you for your assistance in a successful setup. Thank you!

    P.S. We really do need this for our future customers, and will do anything to make this work. Contacting here is our last hope to use this. Sorry for no error logs or evidence of claims, as we can’t even gather that since the site will not allow the plugin to be activated.

    Hopefully waiting for reply.
    Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author dashed-slug.net

    (@dashedslug)

    Hello,

    Since you were unable to uninstall the plugin and had to delete the files to regain control, it is to be expected that all of the settings remain. I have never attempted installation on a Windows machine, but you should start by checking the troubleshooting section of the manual under “When I activate the plugin, my WordPress becomes extremely slow and is unusable.”. Most likely this is due to some firewall. Firewalls are notorious for causing timeouts rather than errors and therefore can cause the site to become unusable. If you get some other error on the screen then please report it here.

    To delete all of the plugin’s settings manually you could first backup your database and then hit the following on your MySQL console:

    DELETE FROM wp_options WHERE option_name LIKE 'wallets%';

    Make sure to replace wp_ with your actual DB prefix if it is different.

    You can then reinstall the plugin and give it another go.

    Do let me know if you see any errors on your screen or logs. By the way, you should be able to check your log file, even if your WordPress installation is unresponsive.

    kind regards
    Alex

Viewing 1 replies (of 1 total)
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