Hi,
First, thank you for choosing our theme and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from www.remarpro.com
Kind regards,
Givi
