Name/Email Added To Subject Field

  • Hello,

    I have two simple forms;

    Form #1 – email field, message field
    Form #2 – name field, email field, subject field, message field

    In Form #1 the Subject arrives fine, in Form #2 the subject always has something added to the end of it, either the user’s email, or the users name and I cannot figure out why.

    Both forms have the same Email Subject Prefix: on the Basic Settings tab, and I am not using tags in either subject, can you help please?

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi, have you added anything under the Advanced tab for Form 2?

    Thread Starter kodame

    (@kodame)

    Sorry for the delay, I somehow missed your reply

    Please see a snapshot of the Advanced tab, I don’t recall adding anything except the 3 fields that are blurred out

    https://jmp.sh/pJocUAk

    Hi, you don’t have Confirmation Email Settings enabled? Is that how you want your settings to be? What about Form1? Can you also share a screen capture for the Advanced tab?

    • This reply was modified 7 years, 3 months ago by mbrsolution.
    Thread Starter kodame

    (@kodame)

    Hello, that’s correct, I am not wanting a notification sent to the user at this point. Snapshot of Form1 below (looks identical, unless I’m missing something).

    https://jmp.sh/ezCZoFR

    I’m also including a snapshot of Form2 on the Basic Settings tab

    https://jmp.sh/HQINzKZ

    Hi, looking closely at your original question I think that is how those fields work as per example below.

    Form #1 – email field, message field
    Form #2 – name field, email field, subject field, message field

    If you create a third form only for testing purposes and only add the same fields as Form 1 above you will not receive the same info as in Form 2. If this happens then you know that the information in Form 2 is associated with the fields you added to the form.

    Let me know what happens when you try my suggestion above.

    Kind regards

    Thread Starter kodame

    (@kodame)

    Hello,

    Yes, the fields are correct, the problem is that when I receive the notification, it is appended with the user’s name or email, and I don’t see how that’s possible because I am not using any field tags

    If you take a look at the following screenshot, you will see that my subject field is: HTMAW: Help (there are no tags after that)

    https://jmp.sh/LwN75v1

    What is happening, is that the subject appears as:

    HTMAW: Help [email protected]
    or…
    HTMAW: Help Fred Flintstone

    It is very strange because I am not using tags so there should be nothing in the subject field other than what I defined in the field, correct?

    Hi, your issue is very strange. Just for testing purposes, can you create another form similar to Form 1. Then carry out a test.

    Then create another form similar to Form 2. Then carry out another test and report back providing details of the outcome for both tests.

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Name/Email Added To Subject Field’ is closed to new replies.